Comprehensive data protection for all workloads
Post Reply
TomD
Novice
Posts: 3
Liked: never
Joined: May 27, 2010 9:24 am
Full Name: Tom
Contact:

Veeam skiped half of the VMs

Post by TomD » May 27, 2010 9:37 am

Hi,

We are trialing Veeam backup, we did successful few smaller jobs. Yesterday we tried to do around 60 VMs during the night, came in the morning and it says that only 36 were done other were not even attempted.

We run Veeam on 8core server, Windows 2008 R2 with 6GB of RAM. SAN is FC connected, Veeam has access to all LUNs.


Here is some sample logs how it looks like - 36 of 61

36 of 61 VMs processed (1 failed, 4 warnings)

Total size of VMs to backup: 1.62 TB
Processed size: 1,009.09 GB
Processing rate: 36 MB/s
Start time: 26/05/2010 18:00:14
End time: 27/05/2010 02:02:12
Duration: 8:01:57

Processing object "svhg03" (36 of 61)
Job has failed unexpectedly


we did review logs but could not find any reference to missing v- machines?

We run version 4.1.1

Anyone can advise ?

Vitaliy S.
Product Manager
Posts: 22980
Liked: 1555 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Veeam skiped half of the VMs

Post by Vitaliy S. » May 27, 2010 9:47 am

Hello Tom,

It's hard to say what went wrong without seeing the full job log files. Please refer to our support team directly for assistance with this issue. By the way do you have the same disk configuration for your failed VMs, are they located on the same ESX(i) host/datastore?

Thanks!

TomD
Novice
Posts: 3
Liked: never
Joined: May 27, 2010 9:24 am
Full Name: Tom
Contact:

Re: Veeam skiped half of the VMs

Post by TomD » May 27, 2010 9:54 am

Hi,

there are 5 ESX hosts in the cluster, failed VMs are on random ESXs and random LUNs, since it is trial version, is there any support for that ?

Thanks

Vitaliy S.
Product Manager
Posts: 22980
Liked: 1555 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Veeam skiped half of the VMs

Post by Vitaliy S. » May 27, 2010 10:24 am

Yes, we do provide support for trial users also.

Gostev
SVP, Product Management
Posts: 24788
Liked: 3522 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam skiped half of the VMs

Post by Gostev » May 27, 2010 10:33 am

This is possibly the same issue as the one described in the stickied thread in this forum, and there is a fix available.

antivir
Enthusiast
Posts: 63
Liked: never
Joined: Nov 04, 2009 2:39 pm
Full Name: Andrew
Contact:

Re: Veeam skiped half of the VMs

Post by antivir » May 27, 2010 12:50 pm

Gostev wrote:This is possibly the same issue as the one described in the stickied thread in this forum, and there is a fix available.
We have licensed version. How to get that fix?

Gostev
SVP, Product Management
Posts: 24788
Liked: 3522 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam skiped half of the VMs

Post by Gostev » May 27, 2010 12:54 pm

This question is also answered in that thread (see last line) ;)
[LATEST VERSION and UPDATES]

TomD
Novice
Posts: 3
Liked: never
Joined: May 27, 2010 9:24 am
Full Name: Tom
Contact:

Re: Veeam skiped half of the VMs

Post by TomD » May 27, 2010 2:27 pm

I did log a call with support.

Is there possibility to download the fix without waiting for support to come back ? :twisted:

Gostev
SVP, Product Management
Posts: 24788
Liked: 3522 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam skiped half of the VMs

Post by Gostev » May 27, 2010 2:53 pm

Yes, it is possible - but for public updates only. Hot fixes are distributed through our support only.

antivir
Enthusiast
Posts: 63
Liked: never
Joined: Nov 04, 2009 2:39 pm
Full Name: Andrew
Contact:

Re: Veeam skiped half of the VMs

Post by antivir » May 28, 2010 5:33 am

Gostev wrote:This question is also answered in that thread (see last line) ;)
[LATEST VERSION and UPDATES]
No answer from yesterday. Any another way?

Vitaliy S.
Product Manager
Posts: 22980
Liked: 1555 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Veeam skiped half of the VMs

Post by Vitaliy S. » May 28, 2010 8:12 am

Andrew,

Could you please tell me your case number, so I could have a look at the ticket state?

antivir
Enthusiast
Posts: 63
Liked: never
Joined: Nov 04, 2009 2:39 pm
Full Name: Andrew
Contact:

Re: Veeam skiped half of the VMs

Post by antivir » May 28, 2010 9:44 am

Vitaliy S. wrote:Andrew,

Could you please tell me your case number, so I could have a look at the ticket state?
I have license only. I try to find number.

Vitaliy S.
Product Manager
Posts: 22980
Liked: 1555 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Veeam skiped half of the VMs

Post by Vitaliy S. » May 28, 2010 9:51 am

Andrew,

Have you emailed our support team for the fix? You should have recieved an automatic response with the ticket number.

antivir
Enthusiast
Posts: 63
Liked: never
Joined: Nov 04, 2009 2:39 pm
Full Name: Andrew
Contact:

Re: Veeam skiped half of the VMs

Post by antivir » May 28, 2010 10:03 am

Vitaliy S. wrote:Andrew,

Have you emailed our support team for the fix? You should have recieved an automatic response with the ticket number.
I send message via web form.

Vitaliy S.
Product Manager
Posts: 22980
Liked: 1555 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Veeam skiped half of the VMs

Post by Vitaliy S. » May 28, 2010 11:07 am

Andrew,

I cannot see any request from you in our ticketing system, please write directly to support@veeam.com

antivir
Enthusiast
Posts: 63
Liked: never
Joined: Nov 04, 2009 2:39 pm
Full Name: Andrew
Contact:

Re: Veeam skiped half of the VMs

Post by antivir » May 28, 2010 11:40 am

Support expiration date=03/11/2010 - is this march or november?

Vitaliy S.
Product Manager
Posts: 22980
Liked: 1555 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Veeam skiped half of the VMs

Post by Vitaliy S. » May 28, 2010 11:53 am

It is november, as we have Day/Month/Year format for the license file.

Post Reply

Who is online

Users browsing this forum: FrancWest, Google [Bot], StefanZ, vdisman, Vitaliy S. and 67 guests