Veeam Support does not allow GMAIL.com Case Administrators

[stevepogue]

Veeam Support does not allow GMAIL.com Case Administrators

GOSTEV's Weekly Forum Update - dated Feb 13, 2022 suggested that alternate communication channels be setup with key support vendors in preparation for any possible Ransomware Attack:

"Think through the reserve communication channels: cell phones and failback email (something completely external like Gmail). You will need something to communicate with vendors like Veeam, but your usual telephony and email systems will likely be down. So ensure that the reserve communication channels are registered with your IT vendors, otherwise you may not even be able to open a support case on behalf of your company."

When we try to use our GMAIL.COM email addresses as Case Administrators they are not accepted. Outlook.com is also not accepted. But other private domain addresses are accepted.

[HannesK]

Hello,
let me check with support what we can do. I will come back once I got an answer.

Best regards,
Hannes

[Gostev]

Apparently CIS team is already working on something after reading my newsletter