Veeam support (Lack of)

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Veeam support (Lack of)

Veeam Logoby HighLevel » Mon May 22, 2017 9:27 am

Can someone one please review support case #02156036, which we have been requesting an update on since 17th May - Tried the "Talk to a manager" link and also phoning the UK support number at 14:00 on Friday only to be told that there was no one in the office and the person answering the phone could only make a note for someone to call me back!! - which as of 10.27 Monday morning hasn't happened.
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Re: Veeam support (Lack of)

Veeam Logoby foggy » Mon May 22, 2017 10:40 am

I've pinged the responsible staff, so you should get a reply soon. Just FYI, since you're on evaluation period, response times are not guaranteed, since support is provided based on staff availability. Thanks.
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Re: Veeam support (Lack of)

Veeam Logoby HighLevel » Mon May 22, 2017 1:07 pm

Thanks,

However we have been a Veeam customer for a number of years, and query relates to new socket licences purchased this month so are in support coverage.
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Re: Veeam support (Lack of)

Veeam Logoby foggy » Mon May 22, 2017 1:59 pm

Then it is strange that the case is marked as evaluation. Anyway, I see some progress there, so I believe it will be sorted soon.
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