Veeam Surebackup Exchange - logs appear empty

[mjgreen81]

Hi all,

We have a one-off backup of an Exchange 2010 server from around 40 days ago.

I have it running in a Veeam SureBackup vlab environment and need to retrieve some Message Tracking logs from it. The server is configured to keep 30 days of logs.

I am finding that when I try and look at the message tracking logs they are empty.

I have a feeling that it may have something to do with either log truncation or the time on the VM purging the logs (the time/date on the VM updates to the current live time, even though it is a VM from 40 days ago).

Interestingly, if I use Veeam explorer to browse the vbk, the folder which contains the "Message Tracking Logs" doesn't exist, suggesting that it is probably nothing to do with the time.

Any ideas what is happening here? And how can I access the logs?

[PTide]

Hi,

Interestingly, if I use Veeam explorer to browse the vbk, the folder which contains the "Message Tracking Logs" doesn't exist, suggesting that it is probably nothing to do with the time.

This does not seem to be right, please make sure, if possible, that the folder was on the original VM when the backup was done. If that's not an option, then please try to run another backup of the same VM and check if you can see it in Explorer. If not then please contact our support team directly and post your case ID.

Thanks

[mjgreen81]

Hi,

Apologies about this (and sorry for taking so long to get back to you).

I was being stupid and had not realised that the path to the folder of the message tracking logs had been changed from the time I took the one-off backup to the live environment. So yes, I was looking in the wrong location.

Apologies!