Availability for the Always-On Enterprise
wa15
Expert
Posts: 174
Liked: 18 times
Joined: Jan 02, 2014 4:45 pm
Contact:

Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by wa15 » Jan 09, 2019 1:12 am

I have communicated these two issues to support already but also posting this on the forum for others that may come across this same situation:

1. Veeam B&R U4 clean install doesn't support installing of Veeam Agent license (Veeam reports an "invalid license" message). Opened up a support case (03352433) and they mentioned this will be corrected in the GA release. Current workaround is to install v9.5 U3 and then update to U4.

2. Also, separate observation: even though SQL Server 2016 Express is installed with a v9.5 U4 clean install, the SQL management objects (during the pre-requisite check & install) are still for SQL Server 2014. Also, from the start menu, I can see that SQL Server 2008 Installation Center still shows up. So it appears that some bits from older SQL versions 2014/2008 are still installed, even though SQL 2016 Express is packaged with the installer. Also communicated this to support (03352431).

Thanks.

Gostev
Veeam Software
Posts: 23333
Liked: 3033 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by Gostev » Jan 09, 2019 2:34 am

Hi,

Thanks for reporting these potential issues - and especially thank you for participating in pilot deployments of the RTM build.

1. This is actually not an issue that needs to be corrected, as legacy subscription licenses are simply not supported with Update 4.

I guess the only problem here is that you're doing new install. You won't need the new license when upgrading an existing installation, as there's a 90 days grace period to swap the license. But yes, at GA time you will be able to download your own license file from the customer portal.

2. AFAIR this is intended and we purposely chose to redistribute this version.

Thanks!

ikbarbero
Novice
Posts: 6
Liked: 1 time
Joined: Jun 19, 2018 10:45 am
Full Name: Iker
Contact:

[MERGED] vSphere 6.7 U1 Support

Post by ikbarbero » Jan 09, 2019 8:51 am

Hi,

We have applied the update 4 to our test environment with subscription based license (per vm) and it doesn't recognize it with this error "Legacy subscription license are not supported. Please obsntate an instance-based license through the Veeam Customer Portal and try again.".

We check our licensing website and we don't have any option regarding instance-based license. Anyone out there have any issue upgrading with this kind of licensing?.

wishr
Veeam Software
Posts: 307
Liked: 33 times
Joined: Aug 07, 2018 3:11 pm
Full Name: Fedor Maslov
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by wishr » Jan 09, 2019 2:16 pm

Hi Iker,

I've moved your post to an existing thread covering your question (the same applies to B&R per VM licenses). Please take a look and let us know if you have any additional questions.

Thanks

Gostev
Veeam Software
Posts: 23333
Liked: 3033 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by Gostev » Jan 09, 2019 4:23 pm

Veeam Customer Portal is being updated to generate instance-based license as we speak, and this will be completed before generally availability. As a workaround, please install 9.5 RTM in your test environment with the legacy license, then upgrade it to Update 4.

Gostev
Veeam Software
Posts: 23333
Liked: 3033 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by Gostev » Jan 09, 2019 5:06 pm

BTW, I've asked to add a trial license to the download location, hopefully it should be there by the end of the day - or tomorrow at the latest. Instance licenses are portable between workloads, so it will work as a replacement for both VM and agent legacy subscription licenses.

wa15
Expert
Posts: 174
Liked: 18 times
Joined: Jan 02, 2014 4:45 pm
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by wa15 » Jan 09, 2019 7:19 pm

@Gostev, thanks! looking forward to downloading the license.

ikbarbero
Novice
Posts: 6
Liked: 1 time
Joined: Jun 19, 2018 10:45 am
Full Name: Iker
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by ikbarbero » Jan 09, 2019 8:42 pm

Thank you so much for the answer regarding the license issue. We are able to download the license from the repository until the new portal is ready to convert our current one.

Gostev
Veeam Software
Posts: 23333
Liked: 3033 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by Gostev » Jan 09, 2019 9:04 pm

Yes, the trial license is available in the download location now. Happy testing!

wa15
Expert
Posts: 174
Liked: 18 times
Joined: Jan 02, 2014 4:45 pm
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by wa15 » Jan 10, 2019 12:27 am

I requested a key for the "Veeam Agents" trial license from the portal, and I am still getting an invalid license message when I try to apply it. Am I missing something?

Gostev
Veeam Software
Posts: 23333
Liked: 3033 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by Gostev » Jan 10, 2019 2:11 am

Only my earlier posts in this thread ;) the portal will not be ready until close to GA date.

andersgustaf
Influencer
Posts: 11
Liked: never
Joined: Oct 15, 2015 11:08 am
Full Name: Anders
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by andersgustaf » Jan 12, 2019 5:22 am

I updated to Update4 yesterday, all seemed fine.. until tonight when my 30 agents tried to be backed up.. that didnt really work :)
This is not a clean install but an update to Update4.

Is there any way of solving this? We have regular support so I dont exspect this to be solved today or tomorrow.. but its pretty urgent.

//Anders

Gostev
Veeam Software
Posts: 23333
Liked: 3033 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by Gostev » Jan 12, 2019 1:04 pm

Unfortunately, contacting our support is truly the only available option with any technical issues, especially if you need urgent resolution. However, AFAIK agents subscription comes with 24/7 support - you cannot really buy agents with basic support?

Gostev
Veeam Software
Posts: 23333
Liked: 3033 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by Gostev » Jan 13, 2019 7:34 pm

According to the notes from a similar support case, you should be able to solve the issue by installing the trial license included with the download.

andersgustaf
Influencer
Posts: 11
Liked: never
Joined: Oct 15, 2015 11:08 am
Full Name: Anders
Contact:

Re: Veeam B&R v9.5 U4 Known Issue - Veeam Agents License

Post by andersgustaf » Jan 14, 2019 7:58 am

Understood!

I actually created a case earlier regarding the update and called support this saturday, talked to an agent that asked me to install the trial key instead and that solved the "issue" with my legacy subscription.
Are VAW licensed differently in Update4 since they are reported as instances and Im not able to upload the licensefile for VAW?


//Anders

Post Reply

Who is online

Users browsing this forum: Bing [Bot], Google [Bot] and 20 guests