Viewer role Access Denied

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Viewer role Access Denied

Veeam Logoby cajunfeather » Mon Jun 12, 2017 8:48 pm

We are using Veeam BNR 9.5 Update 2 and we've assigned Veeam Backup Viewer roles to some users. When they try to connect to Veeam via Console, they receive Access Denied. If we give them operator, it works but Viewer doesn't however it should grant them Read-Only permissions. Anyone Else having this issue?
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Re: Viewer role Access Denied

Veeam Logoby Mike Resseler » Tue Jun 13, 2017 6:52 am

Hi,

First: Welcome to the forums.
Second: No, I have not seen this issue personally. I assume you have followed the instructions here: https://helpcenter.veeam.com/docs/backu ... tml?ver=95 so if that doesn't work I would ask you to contact support. Post the case ID here and the follow-up after that also

Thanks
Mike
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Re: Viewer role Access Denied

Veeam Logoby cajunfeather » Tue Jun 13, 2017 12:40 pm

Here's the funny part, support told me they just heard of it and to post on Forums lol. Here is their reply:

We have just recently became aware of this issue and we are trying to find out exactly what is causing it as it seems to be related to update 2 however we have not been able to confirm that.

We have internal posts on this but you are free to create forum posts on your own to see if you can find an answer as well.

Please let me know if you find anything and/or if you need anything while we look into this.
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Re: Viewer role Access Denied

Veeam Logoby richardkraal » Wed Jun 14, 2017 1:27 pm

+1

We've got this issue also
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Re: Viewer role Access Denied

Veeam Logoby Mike Resseler » Thu Jun 15, 2017 8:06 am

Hi Richard,

Please also create a support call. I hope that this can be confirmed as a bug (if it is not already) and the more logs we have, the better for us to investigate.
Mike Resseler
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Re: Viewer role Access Denied

Veeam Logoby Mike Resseler » Thu Jun 15, 2017 8:06 am

@cajunfeather,

Can you tell us the case ID that you had/ have?
Mike Resseler
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Re: Viewer role Access Denied

Veeam Logoby Xarkeys » Thu Jun 15, 2017 11:25 am

Just installed update 2. We have the same problem.
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Re: Viewer role Access Denied

Veeam Logoby richardkraal » Thu Jun 15, 2017 9:14 pm

Mike Resseler wrote:Hi Richard,

Please also create a support call. I hope that this can be confirmed as a bug (if it is not already) and the more logs we have, the better for us to investigate.



hereby

02190059

uploading the logs tomorrow (as 1st line wanted)
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Re: Viewer role Access Denied

Veeam Logoby Mike Resseler » Fri Jun 16, 2017 5:51 am

Thanks Richard!

@Jen: Please do the same. Thanks
Mike Resseler
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Re: Viewer role Access Denied

Veeam Logoby cajunfeather » Fri Jun 16, 2017 4:11 pm

case 02186623

They already tried to close it because the support guy doesn't have any info. LOL
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Re: Viewer role Access Denied

Veeam Logoby Mike Resseler » Mon Jun 19, 2017 6:05 am

@cajunfeather,

Don't forget you can escalate this if you are not happy with the response!
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Re: Viewer role Access Denied

Veeam Logoby bertdhont » Wed Jun 21, 2017 9:37 am

+1
Case 02195889 opened
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