VM stuck at "Getting VM info from vSphere"

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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby FMOFMO » Mon Jan 02, 2017 9:37 am

Thanks for the answer but no need to open a case. All my problems were gone after upgrading to version 9.5.0.711 !
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby Andreas Neufert » Mon Jan 02, 2017 11:30 pm

Thank you for the feedback.
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby wirthon » Mon Jan 09, 2017 5:32 pm

I am having the same issue with one vm. I have contacted Veeam and support couldn't find the solution.
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby foggy » Mon Jan 09, 2017 5:33 pm

What is your case ID?
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby wirthon » Mon Jan 09, 2017 5:38 pm

Case 02027705
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby foggy » Tue Jan 10, 2017 11:21 am

As far as I can see, the investigation is going on, feel free to escalate the case if you'd like a closer look at the issue.
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby wirthon » Tue Jan 10, 2017 9:45 pm

yes its on going but we aren't getting anywhere
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby foggy » Wed Jan 11, 2017 10:22 am

As I've mentioned, you can ask for escalation of the case to a higher tier.
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby blacks4 » Mon Jan 23, 2017 7:33 pm

We are getting this and our backups have been down for a week. Nothing is working. vSphere 6.5 with a mix of 6.0 and 6.5 ESXi hosts. and every backup job, new or old, that worked perfectly before, is not working at all even on Veeam Backup & Replication 9.5.0.823 (patch just applied today).

I went to "Backup Infrastructure", selected our vCenter server and rescanned it successfully. no errors.

I've opened backup jobs and "recalculated" them successfully (no errors).

I've rescanned all backup Repo's successfully (no errors).

When I start a backup job even to a local repository on the same physical Windows server, and only backing up 1 Linux vm that is TURNED OFF (or on, doesn't matter), it starts, creates 2 initial files in the repo folder:

<backup job name>.vbm (which is 7KB)
<backup job name><timestamp>.vbk (which is 30866KB)

then it just sits forever:

"Hard disk 1 (0.0 B) 0.0 B read at 0 KB/s [CBT]"

Case #02044544

PLEASE HELP
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby m_zolkin » Tue Jan 24, 2017 11:18 am

Support team is reviewing Case #02044544 and we'll update you with our findings shortly.
VP, Customer Technical Support, EMEA & APAC
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby blacks4 » Wed Jan 25, 2017 9:02 pm

Update for those still having problems: our case isn't 100% resolved, but a temp workaround that's allowing us to backup servers in the meantime was to create a new proxy on a different system, and specify that in our backup jobs. Something with the locally installed proxy and local Transport software isn't happy but at least we can backup now. If you're in a bind and nothing else is working, might as well give it a try.
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby Andreas Neufert » Fri Jan 27, 2017 2:46 pm

Did you cloned the non-working Proxy at some point time in the past?
Is it a Win 2008 (R2) system?
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby CharadeUR » Fri Feb 17, 2017 4:37 pm

Any resolution to this case? We are having the same problem. I know open a support case. Seems like a common enough issue it should be resolved by now.
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby EugeneK » Fri Feb 17, 2017 5:00 pm 1 person likes this post

Based on the variety of possible reasons it may be not working, I'd recommend to still open a support case and let support take a look into it.
Did you happen to try the workaround with a dedicated Proxy installed to see if it addresses the particular issue you're having?
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http://www.singlehop.com
VMCE, VCAP-DCD, VCAP-DCA, VCP-NV
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Re: VM stuck at "Getting VM info from vSphere"

Veeam Logoby whatever » Wed Feb 22, 2017 10:22 am

we had the same probs with our Veeam machine.
all backup and replication jobs got a timeout while reading disks....

workaround: install a new proxy server on any VM, get it in Veeam, choose only this proxy in jobs (and maybe fix ip-adresses)

works great now!!!
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