I cannot begin to express my gratitude to both Rasmus and Mark Johnston for sorting this issue. I was able to download my official certificate and now feel on top of the world.
The issue was my doing in using my personal email for the test, as it is connected to payment method, and my work email for other official Veeam interactions.
Again, like champions, Rasmus and Mark sorted out this situation in a quick manner.
As a note to others, use one email to prevent causing issues for yourself.
Thanks again for helping me!!!! I could not be happier!!!