VMs not listed under the File tab in enterprise manager

[edfops]

I have several VMs not being listed under the files tab in Enterprise Manager.

The backup servers are included in the configuration (and polling successfully)
Guest file indexing is enabled for the jobs in question.
I am using a portal administrator account so it is not permissions related.

What else could I possibly check to get this going?

[Vitaliy S.]

Do you see these VMs in other tabs (VMs)?

Guest file indexing is enabled for the jobs in question.

What about the corresponding backup jobs sessions? Do they have a successful status?

[mcrdr85]

I'm trying to get the file restore from the enterprise manager to work. When I try to find a VM I get no vm's to display. I have installed Search Server and changed the user for the crawl. I have installed the VM search server. I have turned on guest file indexing on one job to to test it. I have ran the job twice now. I have done the "sync catalog now" and I cant get this to work. I look in the VBRCatalog on the veeam sever and in index\machines the VM file is blank. its just says [Version 7]

Can anyone shed some light on this??? YES i am using the enterprise edition....


Thanks Chris

[foggy]

Chris, could you also check the corresponding backup jobs sessions - do you have any warnings regarding guest indexing or other related messages there?

[mcrdr85]

Chris, could you also check the corresponding backup jobs sessions - do you have any warnings regarding guest indexing or other related messages there?

No there are no warnings or errors. When I look at the job, i dont see anything about indexing though...

Code: Select all

2014-02-23 00:14:11Queued for processing at 2/23/2014 12:14:11 AM
2014-02-23 00:14:11Required backup infrastructure resources have been assigned
2014-02-23 00:14:13VM processing started at 2/23/2014 12:14:13 AM
2014-02-23 00:14:13VM size: 80.0 GB
2014-02-23 00:14:58Inventoring guest system
2014-02-23 00:15:05Preparing guest for hot backup
2014-02-23 00:15:10Creating snapshot
2014-02-23 00:15:23Releasing guest
2014-02-23 00:15:29Saving .vmx
2014-02-23 00:15:30Saving .vmxf
2014-02-23 00:15:31Saving .nvram
2014-02-23 00:15:41Using backup proxy VMware Backup Proxy for disk Hard disk 1 [hotadd]
2014-02-23 00:19:50Hard disk 1 (80.0 GB)7.0 GB read at 35 MB/s [CBT]
2014-02-23 00:19:55Swap file blocks skipped: 199.0 MB
2014-02-23 00:19:59Finalizing
2014-02-23 00:20:50Truncating transaction logs
2014-02-23 00:21:36Removing VM snapshot
2014-02-23 00:21:52Busy: Source 94% > Proxy 34% > Network 17% > Target 34%
2014-02-23 00:21:52Primary bottleneck: Source
2014-02-23 00:21:52Network traffic verification detected no corrupted blocks
2014-02-23 00:21:53Processing finished at 2/23/2014 12:21:53 AM

[foggy]

Then I suggest to contact support team for debug logs investigation.

[edfops]

To close my loop on this, the fix was disabling and re-enabling guest index on every job. Once a successful backup took place, files would show up for only the restore points since it was fixed.

Not perfect but workable for my situation.

[foggy]

Glad you were able to resolve the issue, thanks for coming back and updating the thread.