VMware Language Support

[Regnor]

Hi everyone,

I've just came across this statement: "Only English version of VMware Infrastructure is supported"


Can someone explain this to me?
I've never experienced any language limitations with Veeam, so is this statement false?
Or does it relate to the old VMware Infrastructure(like 3.5), which on the other hand isn't supported at all?

Thanks!

[Gostev]

We're not testing with non-English versions of VMware, thus the statement (even thought it may work just fine).

[Regnor]

Hi Anton,

thanks for your reply.
I've never read anything about language limitations and I've only found this requirement in the Whats New v9 PDF. Also there seems to be no limitation regarding Hyper-V.

Thinking about it, is it event possible to install vCenter in a different language?
We can change the language of vSphere (web) Client , but vCenter itself is always english, is it?

[veremin]

You can change default locale for vCenter installed on Windows machine. However, vCenter Server Virtual Appliance does not support that. Thanks.

[Regnor]

Hey Vladimir,
so does changing the default locale relate to the statement "Only English version of VMware Infrastructure is supported"?
And will customers get limited or no support when the change the locales?

[Vitaliy S.]

Yes, that's correct. Various issues might be expected when locale is changed from English to other languages.

[Regnor]

Hi Vitaly,
so does this mean limited or no support at all?

I only know one customer with changed local settings in vCenter but it would be great if you could add that requirement on your website, helpcenter, etc

[Vitaliy S.]

If local characters are used (for example umlauts), then executing some operations would be unsupported.

[Regnor]

OK umlauts are bad practice anyway and normally you wouldn't use them; I'll check if it's possible to use them for VMs.
To mention support again; will a customer have any limitations regarding technical support?
I understand that if the problem is related to the language, Veeam won't fix it, but will the engineer refuse to help right away?

[veremin]

I understand that if the problem is related to the language, Veeam won't fix it, but will the engineer refuse to help right away?

I doubt that you will be refused, if you come across general VMware or Veeam issue, not specifically related to chosen locale. Nevertheless, it would not harm to clarify this question with support team directly. Thanks.