Comprehensive data protection for all workloads
Post Reply
lewisdrummond
Enthusiast
Posts: 36
Liked: never
Joined: Apr 06, 2010 8:04 pm
Contact:

VSS timeout with Exchange 2007

Post by lewisdrummond » Mar 17, 2011 3:55 pm

I'm having this exact issue with Exchange 2007, but do not use (and have never used) Backup Exec. Any ideas?

Gostev
SVP, Product Management
Posts: 24674
Liked: 3475 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: VSS timeout with Exchange 2007

Post by Gostev » Mar 17, 2011 4:07 pm

I've split this into the new topic. Let's not hi-jack the topic you have chosen to post this in, because it talks about another Exchange version, and about the issue caused by BackupExec presence (which as you state you never had).

1. Check if VSS framework has some issues by examining writer statuses with the below command. If some writers show errors, open a support case with Microsoft.

Code: Select all

vssadmin list writers
2. Check if any 3rd party providers are possibly stiil present. If there is anything besides default Microsoft provider, uninstall it.

Code: Select all

vssadmin list providers
3. If the above does not help, contact our support for further troubleshooting.

lewisdrummond
Enthusiast
Posts: 36
Liked: never
Joined: Apr 06, 2010 8:04 pm
Contact:

Re: VSS timeout with Exchange 2007

Post by lewisdrummond » Mar 17, 2011 4:45 pm

No external providers, and none of the writers currently show errors (though it is sporadic).

I opened a ticket with Veeam on Monday (#594829), though no resolution yet. Ideas welcomed!

lewisdrummond
Enthusiast
Posts: 36
Liked: never
Joined: Apr 06, 2010 8:04 pm
Contact:

Re: VSS timeout with Exchange 2007

Post by lewisdrummond » Mar 17, 2011 4:47 pm

For additional clarification, this is on Exchange 2007 SP3 (none of the three Update Rollups) with 2008 R2.

Vitaliy S.
Product Manager
Posts: 22878
Liked: 1541 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: VSS timeout with Exchange 2007

Post by Vitaliy S. » Mar 17, 2011 5:01 pm

Lewis, please work with our technical team for troubleshooting your issue, as this is not a support forum and we do not have technical support staff monitoring this. Also, please avoid posting log snippets in future, as requested when you click New Topic. Thank you!

Gostev
SVP, Product Management
Posts: 24674
Liked: 3475 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: VSS timeout with Exchange 2007

Post by Gostev » Mar 17, 2011 5:13 pm

If the issue is sporadic, you should try running vssadmin list writers right after you have experienced it. This would allow you to see what writer is failing, and capture the error code. Be sure to run this on VM itself, and not backup server. Thanks.

Post Reply

Who is online

Users browsing this forum: Baidu [Spider], Google [Bot] and 58 guests