Comprehensive data protection for all workloads
Post Reply
Lazarey
Novice
Posts: 9
Liked: never
Joined: Jun 02, 2010 7:00 am
Contact:

VSSFreezer Backup job failed

Post by Lazarey » Jun 02, 2010 7:44 am

Hi,

I have some problems regarding Veeam VSS-Support.
I made jobs for each of my Windows 2003 R2 SP2 32-Bit VMs, all using VSS. That worked fine for all machines, except my Exchange Server (Warning):

Creating snapshot
VSSFreezer: -2147024894 Backup job failed.
Cannot create a shadow copy of the volumes containing writer's data.
Cannot prepare the [NTDS] data to a subsequent restore operation.
Cannot process NTDS data.
Cannot update the boot.ini file in order to force restored machine to run in the directory restore mode.
Cannot obtain file attributes. File path: [C:\boot.ini].
Win32 error:Le fichier spécifié est introuvable.
Code: 2

I have two ESX 3.5 Hosts.
Veeam is runnning on a physical backup-server (2003 R2 SP2 32-Bit).
I used Veeam Backup 3.1, but now after migration to 4.1.1 (i hoped a change) , I have the same Warning...

Any ideas to get VSS-Support running for my Exchange Server?

Thanks in advance and best regards.

Gostev
SVP, Product Management
Posts: 24416
Liked: 3402 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: VSSFreezer Backup job failed

Post by Gostev » Jun 02, 2010 8:02 am

Hello, please contact our support directly with technical issues like this. When opening support case be sure to provide full logs and additional information as instructed when you click New Topic on this forum. Thank you!

Lazarey
Novice
Posts: 9
Liked: never
Joined: Jun 02, 2010 7:00 am
Contact:

Re: VSSFreezer Backup job failed

Post by Lazarey » Jun 02, 2010 9:04 am

Thanks, but case ID#522731 has been already opened some weeks ago, and i haven't any solution... :(

Vitaliy S.
Product Manager
Posts: 22747
Liked: 1518 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: VSSFreezer Backup job failed

Post by Vitaliy S. » Jun 02, 2010 9:18 am

Hello Stephane,

Please search the Windows Event log on your Exchange Server for the errors, this should shed the light on the issue. By the way have you had a chance to look through the article that was sent to your by our support engineer?

http://social.technet.microsoft.com/For ... 477188fa9d

Thanks!

Lazarey
Novice
Posts: 9
Liked: never
Joined: Jun 02, 2010 7:00 am
Contact:

Re: VSSFreezer Backup job failed

Post by Lazarey » Jun 04, 2010 7:17 am

Thanks,

After launching msconfig, boot.ini tab is not available, and i can't open the file too in System properties.
So, seems to be a Windows problem... but i don't know how to repair it !

Vitaliy S.
Product Manager
Posts: 22747
Liked: 1518 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: VSSFreezer Backup job failed

Post by Vitaliy S. » Jun 04, 2010 7:28 am

I've done some research for you, might help:
http://support.microsoft.com/kb/827180

But I believe it will be best if you could open a support ticket with Mictosoft regarding this issue.

Lazarey
Novice
Posts: 9
Liked: never
Joined: Jun 02, 2010 7:00 am
Contact:

Re: VSSFreezer Backup job failed

Post by Lazarey » Jun 07, 2010 7:13 am

Thanks, problem is solved.
File boot.ini was renamed in boot.ini.bak for unbeknownst reasons to me...
Snapshot, rename, reboot, delete snapshot, and it's okay !

Regards.

Post Reply

Who is online

Users browsing this forum: Baidu [Spider] and 21 guests