WAN accelerator failed to create global cache

[b.vanhaastrecht]

Hi,

We have configured a copy job with a source and destination WAN accelerator. In the initial run we receive errors in the log:

Code: Select all

Creating global dedupe cache for OSW2008R2x64 (0% done)
Failed to create global cache

It stays on 0% and job continues. This happens on every new OS. With a second run of the copy job we do not see any "create cache" messages or errors. The same happens when creating a new copy job with WAN accelerator configured.

So we are uncertain if the WAN acceleraor is doing it's job. Has the cache been created and used?

Regards,
Bastiaan

[veremin]

I'm wondering what your ticket number is. According to our forum rules, it's requested to include support case ID when posting about any technical issue. Thanks.

[b.vanhaastrecht]

Hi v.Eremin, I did not contacted Veeam support yet. Rather then bothering them I thought I first ask around here. Perhaps what I'm experiancing is known behaviour.

[veremin]

The quick forum search suggests that you're the first one to come across this issue. Thus, you'd better to contact support team, as logs investigation seems to be required. Thanks.