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b.vanhaastrecht
Service Provider
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Joined: Aug 26, 2013 7:46 am
Full Name: Bastiaan van Haastrecht
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WAN accelerator failed to create global cache

Post by b.vanhaastrecht »

Hi,

We have configured a copy job with a source and destination WAN accelerator. In the initial run we receive errors in the log:

Code: Select all

Creating global dedupe cache for OSW2008R2x64 (0% done)
Failed to create global cache
It stays on 0% and job continues. This happens on every new OS. With a second run of the copy job we do not see any "create cache" messages or errors. The same happens when creating a new copy job with WAN accelerator configured.

So we are uncertain if the WAN acceleraor is doing it's job. Has the cache been created and used?

Regards,
Bastiaan
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Veeam ProPartner, Service Provider and a proud Veeam Legend
veremin
Product Manager
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Full Name: Vladimir Eremin
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Re: WAN accelerator failed to create global cache

Post by veremin »

I'm wondering what your ticket number is. According to our forum rules, it's requested to include support case ID when posting about any technical issue. Thanks.
b.vanhaastrecht
Service Provider
Posts: 833
Liked: 154 times
Joined: Aug 26, 2013 7:46 am
Full Name: Bastiaan van Haastrecht
Location: The Netherlands
Contact:

Re: WAN accelerator failed to create global cache

Post by b.vanhaastrecht »

Hi v.Eremin, I did not contacted Veeam support yet. Rather then bothering them I thought I first ask around here. Perhaps what I'm experiancing is known behaviour.
======================================================
Veeam ProPartner, Service Provider and a proud Veeam Legend
veremin
Product Manager
Posts: 20271
Liked: 2252 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: WAN accelerator failed to create global cache

Post by veremin »

The quick forum search suggests that you're the first one to come across this issue. Thus, you'd better to contact support team, as logs investigation seems to be required. Thanks.
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