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mkaec
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Re: Why Is It An Error to Interrupt an Idle BCJ?

Post by mkaec » Jul 13, 2018 11:07 pm

I think this just happened to me today in 9.5.0.1536. Windows Updates installed and the Veeam server rebooted. I logged in, started up Veeam, and my BCJs are listed in the Last 24 Hours \ Failed group. When I open them up, all VMs have a success status and one log contains:

Waiting for the new copy interval 11:33:56
Job has failed unexpectedly

The other log contains:

Waiting for the new copy interval 11:43:21
Job has been stopped with failures.

The jobs were idle for over 11 hours before the server rebooted.

foggy
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Re: Why Is It An Error to Interrupt an Idle BCJ?

Post by foggy » Jul 18, 2018 12:25 pm

Hi Marc, according to our records, the fix for this issue was included in Veeam B&R 9.5 U2. What Veeam B&R should do in case of server reboot, is wait for the jobs to stop correctly prior to stopping the service - this ensures the proper job status being shown. Since you're running U3 and still see the opposite behavior, I recommend contacting support for confirmation. Either the job wasn't in Idle status at the moment of reboot (was waiting for resources to start processing, for example) or there were some issues that prevented the job from being stopped within 10 minutes and it was terminated, anyway this should be investigated more closely.

mkaec
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Re: Why Is It An Error to Interrupt an Idle BCJ?

Post by mkaec » Jul 18, 2018 2:38 pm

I rebooted the backup server now and the BCJs did not get marked as failed. So, it's not an every-time occurrence. If it happens again, I'll try to gather data for a support case.

foggy
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Re: Why Is It An Error to Interrupt an Idle BCJ?

Post by foggy » Jul 18, 2018 4:07 pm

Thanks for sharing, this confirms the assumptions from my post. Feel free to contact support in case the behavior shows up again.

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