why sure backup not work correctly with linux backups

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Re: why sure backup not work correctly with linux backups

Veeam Logoby baber » Wed Jun 28, 2017 7:18 am

vmniels wrote:Did you contact support already in regards to it? As by the screenshot it's harder to determine why it fails. It might be related due to the backup storage not able to give the needed IO however logs insight will tell more.


no i did not
which log do you need i will send you maybe other people had this problem and their problem solved

BR
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Re: why sure backup not work correctly with linux backups

Veeam Logoby vmniels » Wed Jun 28, 2017 7:19 am

You can contact support and they will ask for an export of the job session to gather all the needed info.
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Re: why sure backup not work correctly with linux backups

Veeam Logoby baber » Wed Jun 28, 2017 8:46 am

vmniels wrote:You can contact support and they will ask for an export of the job session to gather all the needed info.


where my sure backup job create ?
i want analyze and see log

BR
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Re: why sure backup not work correctly with linux backups

Veeam Logoby v.Eremin » Wed Jun 28, 2017 10:21 am

Menu -> Help -> Support Information -> Export logs -> Export logs for this job: Surebackup job. I'd still suggest you to contact our support team for further investigation. Thanks.
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Re: why sure backup not work correctly with linux backups

Veeam Logoby baber » Thu Jun 29, 2017 8:21 am

v.Eremin wrote:Menu -> Help -> Support Information -> Export logs -> Export logs for this job: Surebackup job. I'd still suggest you to contact our support team for further investigation. Thanks.


i have create a support ticket with case# 02204971 but untill now no one could not help me

BR
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Re: why sure backup not work correctly with linux backups

Veeam Logoby v.Eremin » Thu Jun 29, 2017 12:56 pm

Just checked your case, and it seems that support engineer has already responded. Keep working with him, chances are, the solution will be found soon. Thanks.
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Re: why sure backup not work correctly with linux backups

Veeam Logoby baber » Fri Jun 30, 2017 9:39 am

thanks but now i want reply to support team could not find any button for reply and answer the question of support team

BR
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Re: why sure backup not work correctly with linux backups

Veeam Logoby v.Eremin » Fri Jun 30, 2017 11:44 am

Can't you just reply on the email you received?
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Re: why sure backup not work correctly with linux backups

Veeam Logoby baber » Fri Jun 30, 2017 1:45 pm

v.Eremin wrote:Can't you just reply on the email you received?


thanks

i could not reply to question in my support case and i reply that email has been sent to me from support team to this address : support@veeam.com

and attached other log to my case

BR
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Re: why sure backup not work correctly with linux backups

Veeam Logoby tdewin » Fri Jun 30, 2017 2:11 pm

Please do continue to work with support but have you considered network and udev rules (since it is rhel6): vmware-vsphere-f24/rhel6-surebackup-t11681.html#p63750
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Re: why sure backup not work correctly with linux backups

Veeam Logoby baber » Fri Jun 30, 2017 8:08 pm

tdewin wrote:Please do continue to work with support but have you considered network and udev rules (since it is rhel6): vmware-vsphere-f24/rhel6-surebackup-t11681.html#p63750



Is your means that remove everything in 70-persistent-net.rules file??

but this file is just for mac address and in my surebackup logs there is not any problem about network or mac

i sent my log to support team and waiting for help

BR
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Re: why sure backup not work correctly with linux backups

Veeam Logoby baber » Sat Jul 01, 2017 5:33 am

tdewin wrote:Please do continue to work with support but have you considered network and udev rules (since it is rhel6): vmware-vsphere-f24/rhel6-surebackup-t11681.html#p63750



so thanks

i did all of steps in this post vmware-vsphere-f24/rhel6-surebackup-t11681.html#p63750

but the problem not solved i sent sure backup job log file to support team

BR
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