A lot of VM in Gray in the VMState View

Unleash the power of System Center for vSphere and Hyper-V | Veeam Task Manager for Hyper-V

A lot of VM in Gray in the VMState View

Veeam Logoby Christopher Keyaert » Wed Sep 15, 2010 2:12 pm

Dear All,

I'm currently using Nworks 5.5 with 3 collectors servers and 67 ESX.
When I take a look in the VMState view, I see a lot of VMs in gray, but I really don't understand why, because these vm are up and running.

Image

In the computers view, the server is up and running

Image

All the servers in gray are not on the same ESX, are not monitored by the same collector.
Do you have an idea, from where I could start to debug ?
Also, on my 3 collectors, in the OperationsManager eventlogs, I've a lot of these events :

Event Type:Information
Event Source:OpsMgr Connector
Event Category:None
Event ID:21042
Date:9/15/2010
Time:3:01:44 PM
User:N/A
Computer:BRAMOMVSP001
Description:
Operations Manager has discarded 294 items in management group xxxOM2007, which came from cenmomms001.xxxxxx.com. These items have been discarded because no valid route exists at this time. This can happen when new devices are added to the topology but the complete topology has not been distributed yet. The discarded items will be regenerated.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Christopher Keyaert
Enthusiast
 
Posts: 30
Liked: never
Joined: Thu Jul 15, 2010 9:33 am
Full Name: Christopher Keyaert

Re: A lot of VM in Gray in the VMState View

Veeam Logoby Christopher Keyaert » Wed Sep 15, 2010 2:23 pm

Another example :

Image
Christopher Keyaert
Enthusiast
 
Posts: 30
Liked: never
Joined: Thu Jul 15, 2010 9:33 am
Full Name: Christopher Keyaert

Re: A lot of VM in Gray in the VMState View

Veeam Logoby Alec King » Wed Sep 15, 2010 2:46 pm

Hi Christopher,

I have seen this situation before, it seems related to some problem with the System Center Management Configuration Service (on your RMS).
Could you try restart of the Configuration Service? This usually resolves the issue.

Cheers,
Alec
Alec King
Vice President, Product Management
Veeam Software
Alec King
Veeam Software
 
Posts: 700
Liked: 116 times
Joined: Sun Jan 01, 2006 1:01 am

Re: A lot of VM in Gray in the VMState View

Veeam Logoby Christopher Keyaert » Wed Sep 15, 2010 2:58 pm

For now, I cannot, we are in validated and high critical environment, so I will plan that for the maintenance weekend and keep you posted.

Thank you
Christopher Keyaert
Enthusiast
 
Posts: 30
Liked: never
Joined: Thu Jul 15, 2010 9:33 am
Full Name: Christopher Keyaert

Re: A lot of VM in Gray in the VMState View

Veeam Logoby Alec King » Wed Sep 15, 2010 3:19 pm

Thanks Christopher - understood. Please let us know when you can if the service restart fixes the problem.

Regards,
Alec
Alec King
Vice President, Product Management
Veeam Software
Alec King
Veeam Software
 
Posts: 700
Liked: 116 times
Joined: Sun Jan 01, 2006 1:01 am

Re: A lot of VM in Gray in the VMState View

Veeam Logoby Christopher Keyaert » Thu Sep 16, 2010 11:44 am

Hi Alec,

So I restarted the service, that fixed the issue for almost all servers, only three was still in Gray, but now, after two hours, I've got again some servers in gray, not so many than the first time, but I've still good some.
How could I debug that ? I find that really critic.

Regards
Christopher
Christopher Keyaert
Enthusiast
 
Posts: 30
Liked: never
Joined: Thu Jul 15, 2010 9:33 am
Full Name: Christopher Keyaert

Re: A lot of VM in Gray in the VMState View

Veeam Logoby Alec King » Fri Sep 17, 2010 10:03 am

Hi Christopher,

OK - so, restart of Config service does fix it, but the problem re-occurs....

BTW - the VMs that are in this 'gray' state actually ARE still monitored - alerts will stil fire, performance data is still collected etc.
It seems to be a factor that only affects the SCOM UI, not the monitoring functionality.
But anyway I fully understand why you don't want VMs to be greyed-out in the console!

Do you have a lot of vMotion in your environment? Is DRS turned on, if so how aggressive are the settings?
I think this problem is related to VMs moving from host to host (and the problem with the SCOM Config service updating and tracking those moves)

We might be best to ask you to raise a support call, so we can capture logs etc. Could you send an email request to our Support team please? (support at veeam dot com)

Cheers,
Alec
Alec King
Vice President, Product Management
Veeam Software
Alec King
Veeam Software
 
Posts: 700
Liked: 116 times
Joined: Sun Jan 01, 2006 1:01 am

Re: A lot of VM in Gray in the VMState View

Veeam Logoby Christopher Keyaert » Fri Sep 17, 2010 5:52 pm

Hello Alec,

Thank you for your fast and complete answer. I will follow your advise and raise a Case to your support on Monday morning.
Christopher Keyaert
Enthusiast
 
Posts: 30
Liked: never
Joined: Thu Jul 15, 2010 9:33 am
Full Name: Christopher Keyaert


Return to Veeam Management Pack for Microsoft System Center



Who is online

Users browsing this forum: No registered users and 5 guests