-
- Influencer
- Posts: 15
- Liked: 3 times
- Joined: Oct 30, 2013 4:10 pm
- Full Name: GMLU
- Contact:
"Morning Coffee Dashboard" does not refresh the health status
our dashboard-view of the "morning coffee dashboard" does not automatically refresh the health status.
for example our esx-cluster, all hosts and most of the VMs are shown "in maintenance mode", but they are not!
other status-changes, performance data etc. is working without any issues.
i have already reset the scom-console with the clearcache-parameter, but this didnt help.
any other ideas?
for example our esx-cluster, all hosts and most of the VMs are shown "in maintenance mode", but they are not!
other status-changes, performance data etc. is working without any issues.
i have already reset the scom-console with the clearcache-parameter, but this didnt help.
any other ideas?
-
- Veeam Software
- Posts: 717
- Liked: 182 times
- Joined: Nov 01, 2016 11:26 am
- Contact:
Re: "Morning Coffee Dashboard" does not refresh the health status
Hello GMLU_IT,
Just in case, try to clear the cache on the SCOM agents with Veeam components and management server managing these agents too.
If it will not help, please open a support case and provide a case ID in this thread so we could collect all the additional details and investigate it accordingly.
Thanks
Just in case, try to clear the cache on the SCOM agents with Veeam components and management server managing these agents too.
If it will not help, please open a support case and provide a case ID in this thread so we could collect all the additional details and investigate it accordingly.
Thanks
-
- Influencer
- Posts: 15
- Liked: 3 times
- Joined: Oct 30, 2013 4:10 pm
- Full Name: GMLU
- Contact:
Re: "Morning Coffee Dashboard" does not refresh the health status
Ok, flushing the healthservice-cache on the scom-agents didnt help.
we have created a support case -> #07000162
we have created a support case -> #07000162
-
- Veeam Software
- Posts: 717
- Liked: 182 times
- Joined: Nov 01, 2016 11:26 am
- Contact:
Re: "Morning Coffee Dashboard" does not refresh the health status
Hello GMLU_IT,
Thanks for the case number.
Please continue to work with our support engineers. I'm confident they will find the cause of this issue.
Thanks
Thanks for the case number.
Please continue to work with our support engineers. I'm confident they will find the cause of this issue.
Thanks
-
- Influencer
- Posts: 15
- Liked: 3 times
- Joined: Oct 30, 2013 4:10 pm
- Full Name: GMLU
- Contact:
Re: "Morning Coffee Dashboard" does not refresh the health status
final status-update:
after a long investigation and troubleshooting with the veeam- AND microsoft-support, the error was found:
a know bug in SCOM2019 UR4 with scheduled maintenance modes (error in SQL-stored procedure, which will create wrong entries in the datawarehouse-database of SCOM. and the veeam-MP will collect these values....)
the bug will be fixed in UR5, release-date unkown so far....
(workaround with SQL-script was provided from MS-support)
after a long investigation and troubleshooting with the veeam- AND microsoft-support, the error was found:
a know bug in SCOM2019 UR4 with scheduled maintenance modes (error in SQL-stored procedure, which will create wrong entries in the datawarehouse-database of SCOM. and the veeam-MP will collect these values....)
the bug will be fixed in UR5, release-date unkown so far....
(workaround with SQL-script was provided from MS-support)
-
- Influencer
- Posts: 15
- Liked: 3 times
- Joined: Oct 30, 2013 4:10 pm
- Full Name: GMLU
- Contact:
Re: "Morning Coffee Dashboard" does not refresh the health status
UR5 for SCOM2019 is available now and we can confirm, the bug is fixed
Who is online
Users browsing this forum: No registered users and 3 guests