Nworks Virtual Infrastructure Collector keeps crashing

[pslijkerman]

Hi,

Last week i installed the latest Nworks Opsmgr 5.5 on my SCOM 2007 R2 Windows 2008 R2 server. The server is not yet in production but i noticed the following event log item:

------------------------------
Log Name: System
Source: Service Control Manager
Date: 11-10-2010 16:07:45
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: xxxx.xxxx.xx
Description:
The nworks Virtual Infrastructure Collector service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
------------------------------

This occurs every ten minutes..
The application log gives the message below:

-------------------------------
Log Name: Application
Source: Windows Error Reporting
Date: 11-10-2010 16:07:45
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: xxxxx.xxxxx.xx
Description:
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: nworksvic.exe
P2: 5.5.2.533
P3: 4c6d818a
P4: nworksCore
P5: 5.5.2.533
P6: 4c6d8182
P7: 2d4
P8: a6
P9: System.NullReferenceException
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_nworksvic.exe_b17f872226d1ed429e5f3bedc4a21bc7a1579f95_0a8cf507

Analysis symbol:
Rechecking for solution: 0
Report Id: eb1591a8-d540-11df-a390-00155d100119
Report Status: 4
-------------------------------------------

The error report contains the information below:

--------------------------------------------
Version=1
EventType=CLR20r3
EventTime=129312788253449800
ReportType=2
Consent=1
ReportIdentifier=f66d47c8-d53e-11df-a390-00155d100119
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=nworksvic.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=5.5.2.533
Sig[2].Name=Problem Signature 03
Sig[2].Value=4c6d818a
Sig[3].Name=Problem Signature 04
Sig[3].Value=nworksCore
Sig[4].Name=Problem Signature 05
Sig[4].Value=5.5.2.533
Sig[5].Name=Problem Signature 06
Sig[5].Value=4c6d8182
Sig[6].Name=Problem Signature 07
Sig[6].Value=2d4
Sig[7].Name=Problem Signature 08
Sig[7].Value=a6
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.NullReferenceException
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1043
UI[2]=C:\Program Files\nworks\VIC\Collector\nworksVIC.exe
LoadedModule[0]=C:\Program Files\nworks\VIC\Collector\nworksVIC.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorwks.dll
LoadedModule[18]=C:\Windows\WinSxS\amd64_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_88dce9872fb18caf\MSVCR80.dll
LoadedModule[19]=C:\Windows\system32\shell32.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\profapi.dll
LoadedModule[22]=C:\Windows\assembly\NativeImages_v2.0.50727_64\mscorlib\2e16a238456fbe4a41233d7a732d086b\mscorlib.ni.dll
LoadedModule[23]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[24]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System\65f46521e7fca2cd2d216162175f2fd6\System.ni.dll
LoadedModule[25]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.ServiceProce#\7e8878921c6dc763cd0e0ebdc73f5baf\System.ServiceProcess.ni.dll
LoadedModule[26]=C:\Program Files\nworks\VIC\Collector\nworksCore.dll
LoadedModule[27]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll
LoadedModule[28]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Xml\2c68cc299a2191bb837b4a6c8108077c\System.Xml.ni.dll
LoadedModule[29]=C:\Windows\system32\ws2_32.dll
LoadedModule[30]=C:\Windows\system32\NSI.dll
LoadedModule[31]=C:\Windows\system32\mswsock.dll
LoadedModule[32]=C:\Windows\System32\wshtcpip.dll
LoadedModule[33]=C:\Windows\System32\wship6.dll
LoadedModule[34]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Configuration\e132c80b2eeffad1f37e2ce108d7d8f7\System.Configuration.ni.dll
LoadedModule[35]=C:\Windows\system32\NLAapi.dll
LoadedModule[36]=C:\Windows\system32\DNSAPI.dll
LoadedModule[37]=C:\Windows\System32\winrnr.dll
LoadedModule[38]=C:\Windows\system32\napinsp.dll
LoadedModule[39]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[40]=C:\Windows\system32\WINNSI.DLL
LoadedModule[41]=C:\Windows\system32\rasadhlp.dll
LoadedModule[42]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[43]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Management\42ef109b9559b6356bb88529d8e8d5e2\System.Management.ni.dll
LoadedModule[44]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[45]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[46]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\WMINet_Utils.dll
LoadedModule[47]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[48]=C:\Windows\system32\rsaenh.dll
LoadedModule[49]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[50]=C:\Windows\system32\wbem\wmiutils.dll
LoadedModule[51]=C:\Windows\system32\wbemcomn.dll
LoadedModule[52]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[53]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[54]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[55]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[56]=C:\Program Files\nworks\VIC\Collector\LsCollectorFrame.dll
LoadedModule[57]=C:\Program Files\nworks\VIC\Collector\LsCommon.dll
LoadedModule[58]=C:\Windows\system32\version.dll
LoadedModule[59]=C:\Windows\system32\shfolder.dll
LoadedModule[60]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Runtime.Remo#\1e17d4907cbd99eff7496e152bc3828a\System.Runtime.Remoting.ni.dll
LoadedModule[61]=C:\Windows\system32\security.dll
LoadedModule[62]=C:\Windows\system32\SECUR32.DLL
LoadedModule[63]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[64]=C:\Windows\system32\credssp.dll
LoadedModule[65]=C:\Windows\system32\msv1_0.DLL
LoadedModule[66]=C:\Windows\system32\cryptdll.dll
LoadedModule[67]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Web.Services\b2a43c504ae6289e430ba4533e72fd80\System.Web.Services.ni.dll
LoadedModule[68]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\diasymreader.dll
LoadedModule[69]=C:\Windows\assembly\NativeImages_v2.0.50727_64\System.Web\03966605e6880c960111f15fbe1e414a\System.Web.ni.dll
LoadedModule[70]=C:\Windows\system32\apphelp.dll
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=nworks Virtual Infrastructure Collector
AppPath=C:\Program Files\nworks\VIC\Collector\nworksVIC.exe
ReportDescription=Stopped working
----------------------------------------

What can i do to resolve this without reinstalling the software?

Best Regards
Pascal Slijkerman

[Eag1E]

Ensure the Nworks service account is in the Administrators group, i had the same issue.

[pslijkerman]

Yes, that did the trick.
Thanks Eag1e!