Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V
Shestakov
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Re: 9.5 update 4 High resource usage on Backup servers

Post by Shestakov » Feb 01, 2019 11:39 am

I see. Please let us know how it works once it's on again.
Thanks!

nickcasa3
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Re: 9.5 update 4 High resource usage on Backup servers

Post by nickcasa3 » Feb 05, 2019 7:30 pm

I've let my VBR and VeeamOne server run for the past 5 days with 4vcpu each, i have a small 4 host environment with only a few jobs and my VBR server is still spiking quite a bit. Doesn't seem normal honestly. Ticket# is 03399451

Shestakov
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Re: 9.5 update 4 High resource usage on Backup servers

Post by Shestakov » Feb 06, 2019 12:09 pm

Thanks for the update, Nick.
Indeed 5 days should be enough to recollect data from 4 host environment.
Will see what support can find out.

joespirit88
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Re: 9.5 update 4 High resource usage on Backup servers

Post by joespirit88 » Feb 13, 2019 3:27 pm

So small update,
They think its an issue if you are running veeam one 9.5 update 4 with backup and replication 9.5 update 3.
I recieved a hotfix from support which i tested today for me it did drop the Veeam WMI Service usage however it seemed to cause the windows WMI Host provider service to spike its' cpu instead.
I'm just organising another webex with support currently

Shestakov
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Re: 9.5 update 4 High resource usage on Backup servers

Post by Shestakov » Feb 13, 2019 3:36 pm

Thanks for the update, Joe!
Just curious, why haven't you upgraded backup & replication 9.5 to update 4?

joespirit88
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Re: 9.5 update 4 High resource usage on Backup servers

Post by joespirit88 » Feb 13, 2019 4:40 pm

We wanted to give it a little bit of time to see if any other issues come out before upgrading.

Also we are currently going through parity intitialisation(painfully slow) after adding another 100TB to our backup drive which has had an impact on performance, we are waiting until this has finished so we can clearly see any issues and confirm that the 2 aren't related after an upgrade.

Shestakov
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Re: 9.5 update 4 High resource usage on Backup servers

Post by Shestakov » Feb 15, 2019 3:39 pm

I've got it.
We have upgraded Veeam ONE-VBR interaction in update 4, so it will work much better when they are equally updated.
Thanks!

kritzinger
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Re: 9.5 update 4 High resource usage on Backup servers

Post by kritzinger » Feb 19, 2019 11:01 am

i have the same Issue.

I needed to Install VEEAM ONE 9.5 U4 because of Hyper-V CSV Data Collection Bug.
VEEAM Cloud Connect ist still at 9.5 U3a. There are too many known issues on update 4 for productive environment.

I had to remove the the Veeam CloudConnect Server from VEEAM ONE and lost all data collected from CloudConnect.
After this CPU utilization went down from 100% to 16% on CloudConnect Server.

Shestakov
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Re: 9.5 update 4 High resource usage on Backup servers

Post by Shestakov » Feb 19, 2019 11:38 am

Thanks for the feedback, Thomas.
As stated above higher CPU usage is expected for the first time after the upgrade.You can contact technical support for the hotfix.

nickcasa3
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Re: 9.5 update 4 High resource usage on Backup servers

Post by nickcasa3 » Feb 25, 2019 1:12 am

There's a hot fix for high cpu?? i have an open ticket on this, please advise.

Shestakov
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Re: 9.5 update 4 High resource usage on Backup servers

Post by Shestakov » Feb 25, 2019 1:36 pm

Hi Nick,
Yes, there is a hotfix for the issue. It doesn't resolve the problem completely, but helps decrease CPU usage.

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Re: 9.5 update 4 High resource usage on Backup servers

Post by PawelCzopowik » Apr 02, 2019 6:40 pm

The hotfix doesn't help, the reduction in CPU was probably just form the reboot i performed. A few days later, the server is very slow and sluggish.

Gostev
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Re: 9.5 update 4 High resource usage on Backup servers

Post by Gostev » Apr 02, 2019 6:58 pm

Do you have Update 4a installed?

pablo.gutierrez
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Re: 9.5 update 4 High resource usage on Backup servers

Post by pablo.gutierrez » Apr 11, 2019 7:38 pm

Same problem:

Veeam ONE 9.5 Update 4 (9.5.4.4566) and Veeam Backup & Replication Update 3a (9.5.0.1922) in the same server, CPU at 100 %; WMI Provider Host (WmiPrvSE.exe); shutdown Veeam ONE Monitor Server decrease CPU usage to 10 - 20 %. Any fix.

Is neccesary update B & R to Update 4a?

wishr
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Re: 9.5 update 4 High resource usage on Backup servers

Post by wishr » Apr 12, 2019 10:02 am

Hi Pablo,

Yes, please update B&R instance to U4a as recommended in our Top Issues Tracker for Veeam ONE (point #5) and reach out to our support team directly if the situation does not change.

Regards,
Fedor

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