Alert close

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Alert close

Veeam Logoby szwicker » Fri Dec 09, 2016 11:05 pm

We're starting to use Veeam One more often with our clients. We tested some settings by pulling a power supply on the vsphere host and got the alert and it repeated until the power supply was put back in at which time the repeated alerts stopped. What I didn't get, was a notification, that the issue was resolved. It simply stops. What steps must I take to resolve that? Basically, I want to use VeeamONE with my mail parser to generate tickets for my staff in Autotask.

thx
szwicker
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Re: Alert close

Veeam Logoby Shestakov » Sun Dec 11, 2016 11:21 am

Hello Seth,
There are 2 types of the alarm resolution: automatic and manual. In your case the alarm can be resolved automatically if host gets powered-on or if someone resolve it manually in Veeam ONE console.
Shestakov
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Re: Alert close

Veeam Logoby szwicker » Tue Dec 13, 2016 3:51 am

Understood, but I never received notifcation of the event resolved.
szwicker
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Re: Alert close

Veeam Logoby Shestakov » Tue Dec 13, 2016 12:24 pm

Could you check Notification Policy of the Server Settings?
The checkbox in Miscellaneous section should be filled.
Thanks!
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Re: Alert close

Veeam Logoby szwicker » Wed Dec 14, 2016 8:46 am

It is checked.
szwicker
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Re: Alert close

Veeam Logoby Shestakov » Wed Dec 14, 2016 10:09 am

What product version are you at?
Do you receive other alarm resolution notifications?
Thanks
Shestakov
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Re: Alert close

Veeam Logoby Vitaliy S. » Wed Dec 14, 2016 10:52 am

szwicker wrote:What I didn't get, was a notification, that the issue was resolved.

Can you open settings of the alarm in question and post screenshots for rules and post alarm action configuration?
Vitaliy S.
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