Alert close

[szwicker]

We're starting to use Veeam One more often with our clients. We tested some settings by pulling a power supply on the vsphere host and got the alert and it repeated until the power supply was put back in at which time the repeated alerts stopped. What I didn't get, was a notification, that the issue was resolved. It simply stops. What steps must I take to resolve that? Basically, I want to use VeeamONE with my mail parser to generate tickets for my staff in Autotask.

thx

[Shestakov]

Hello Seth,
There are 2 types of the alarm resolution: automatic and manual. In your case the alarm can be resolved automatically if host gets powered-on or if someone resolve it manually in Veeam ONE console.

[szwicker]

Understood, but I never received notifcation of the event resolved.

[Shestakov]

Could you check Notification Policy of the Server Settings?
The checkbox in Miscellaneous section should be filled.
Thanks!

[szwicker]

It is checked.

[Shestakov]

What product version are you at?
Do you receive other alarm resolution notifications?
Thanks

[Vitaliy S.]

What I didn't get, was a notification, that the issue was resolved.

Can you open settings of the alarm in question and post screenshots for rules and post alarm action configuration?