Backup Proxy Notifications

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Backup Proxy Notifications

Veeam Logoby AlainRussell » Thu Apr 23, 2015 6:48 am

We receive 15-20 of the notifications below a day, as far as I can see it's a comms error and nothing we need to worry about - is there a way I can change the alert timing so I don;t get an alert if the issue lasts more than 5 mins? You can see below this issue was about 30 seconds.

Error
Object:server.domain
Object Type:Backup Proxy
Location:veeamserver.domain / Proxies
Host:veeamserver.domain
Status:Error
Alarm:Backup performance data collection failure
Time:23/04/2015 6:38:24 p.m.
Details:Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object server.domain. The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
Initiated by: Veeam ONE Monitor (VEEAM-MONITOR)

Resolved
Object:server.domain
Object Type:Backup Proxy
Location:veeamserver.domain / Proxies
Host:veeamserver.domain
Status:Reset/resolved
Alarm:Backup performance data collection failure
Time:23/04/2015 6:39:04 p.m.
Details:Resolved by event:VeeamBpPerfCollectionFailedResolvedEvent
Event description: Performance data for object server.domain has been collected successfully
Initiated by: Veeam ONE Monitor (VEEAM-MONITOR)
AlainRussell
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Re: Backup Proxy Notifications

Veeam Logoby Shestakov » Thu Apr 23, 2015 10:19 am

Hello Alain,
Any alarm can be modified via Alarm Management in the Veeam One Monitor. Find the alarm and in the "Rules" tab set "ignore after = 1" so you will get only one notification.
By the way, why are you considering the alarm as a common one?
Thanks!
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Re: Backup Proxy Notifications

Veeam Logoby Vitaliy S. » Thu Apr 23, 2015 11:13 am

Also what update level you're currently at?
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Re: Backup Proxy Notifications

Veeam Logoby AlainRussell » Thu Apr 23, 2015 6:44 pm

I'm not sure setting the ignore after option would work - I only ever get 1 notification for these errors for each server. The issue is it happens up to 20-30 times a day, normally 30-40 minutes apart which makes it too noisy for my inbox. We're currently on version 8.0.0.1615.
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Re: Backup Proxy Notifications

Veeam Logoby Vitaliy S. » Thu Apr 23, 2015 8:56 pm

Alain, can you please open a support case with our technical team and let me know your case ID, so that I discuss it with the devs? The behavior your see is not normal.
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Re: Backup Proxy Notifications

Veeam Logoby AlainRussell » Thu Apr 23, 2015 9:40 pm 1 person likes this post

Thanks Vitaly, Case ID is 00888031
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Re: Backup Proxy Notifications

Veeam Logoby MGT1981 » Fri Jul 31, 2015 8:30 pm

Did you ever get a resolution to this? i have the same issue every day with one of my proxy VM's.

First i will get

Backup performance data collection failure
7/31/2015 3:44:49 PM
Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object veeamproxyvm. Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))


Then 2 minutes later i get

Reset/resolved
Backup performance data collection failure
7/31/2015 3:46:49 PM
Resolved by event:VeeamBpPerfCollectionFailedResolvedEvent
Event description: Performance data for object veeamproxyvm has been collected successfully


It has never caused an issue that i have noticed, however it would be nice to make them go away in some way other than killing the alert
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Re: Backup Proxy Notifications

Veeam Logoby ds2 » Sat Aug 01, 2015 8:27 am 1 person likes this post

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Re: Backup Proxy Notifications

Veeam Logoby Vitaliy S. » Sun Aug 02, 2015 12:20 pm

Yes, Rene is correct, please open a support case with our technical team. After our support team confirms that you have the same issue, they will provide you with the solution.
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