Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V
Post Reply
raphaelmsx
Novice
Posts: 7
Liked: 1 time
Joined: Mar 23, 2013 8:12 pm
Full Name: Raphael

Backup & Replication integration into ONE

Post by raphaelmsx » Apr 02, 2013 6:22 pm

Hi,

Just installed ONE to evaluate it, tried to integrate B&R into it, but got "access denied" on the configuration screen.

Couldn't find any option to post a screenshot in this message, so here's the full error: "Veem ONE Monitor could not connect to "host.net". Access is denied. Please verify user credentials and try again."

The machine is running Windows 2008 R2 SP1, it's not part of any domain, I tried connecting with administrator local account and another account with admin rights.

The same machine runs both B&R and ONE.

How to fix this?

Thanks.

Vitaliy S.
Product Manager
Posts: 22777
Liked: 1526 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Backup & Replication integration into ONE

Post by Vitaliy S. » Apr 03, 2013 10:42 am

Hi Raphael,

Does the user account used to connect to backup server belong to any Veeam Backup security group?

Thanks!

raphaelmsx
Novice
Posts: 7
Liked: 1 time
Joined: Mar 23, 2013 8:12 pm
Full Name: Raphael

Re: Backup & Replication integration into ONE

Post by raphaelmsx » Apr 03, 2013 4:40 pm

Vitaliy S. wrote:Hi Raphael,

Does the user account used to connect to backup server belong to any Veeam Backup security group?

Thanks!
Hi, there's no such group, there's only "Veeam ONE Administrators", "Veeam ONE Users" and "Veeam ONE Dashboard viewers".

Anyway, I manually created a "Veeam Backup" group and added the user account, but the problem still persists.

Vitaliy S.
Product Manager
Posts: 22777
Liked: 1526 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Backup & Replication integration into ONE

Post by Vitaliy S. » Apr 03, 2013 4:51 pm

Sorry for the confusion, but can you open Veeam backup console with the same user account you've specified in the connection settings?

raphaelmsx
Novice
Posts: 7
Liked: 1 time
Joined: Mar 23, 2013 8:12 pm
Full Name: Raphael

Re: Backup & Replication integration into ONE

Post by raphaelmsx » Apr 03, 2013 6:48 pm

Vitaliy S. wrote:Sorry for the confusion, but can you open Veeam backup console with the same user account you've specified in the connection settings?
Yes, but it doesn't ask for any credentials, I just login to the server using the same credentials, double-click on the Veeam backup console and it opens automatically.

Vitaliy S.
Product Manager
Posts: 22777
Liked: 1526 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Backup & Replication integration into ONE

Post by Vitaliy S. » Apr 03, 2013 7:46 pm

Can you please confirm that you're running Veeam B&R version 6.5? If yes, then I guess it's better to contact our technical support team for further troubleshooting, as debug logs review is required.

raphaelmsx
Novice
Posts: 7
Liked: 1 time
Joined: Mar 23, 2013 8:12 pm
Full Name: Raphael

Re: Backup & Replication integration into ONE

Post by raphaelmsx » Apr 04, 2013 3:06 am 1 person likes this post

Vitaliy S. wrote:Can you please confirm that you're running Veeam B&R version 6.5? If yes, then I guess it's better to contact our technical support team for further troubleshooting, as debug logs review is required.
Installed everything on a new VM and it's working fine now.

Probably some left over on the other VM was conflicting and generating the error, will evaluate the whole solution now.

Thank you.

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests