Monitoring and reporting for Veeam Data Platform
Post Reply
Novox
Expert
Posts: 128
Liked: 22 times
Joined: Jul 12, 2016 12:51 pm
Location: Vermont, U.S.A.
Contact:

Can't uninstall Veeam One...

Post by Novox »

When trying to install Veeam One v10, the installer stopped me indicating, "In-place upgrade is supported from Version 9.5 Update 3 or later."

I don't currently have Veeam One installed, however, "Veeam One" remains in "Add Remove Programs." Therefore, when trying to uninstall Veeam One again, I receive the following error: "Failed to stop service 'VeeamDCS'".

The problem is that Veeam One isn't installed, but there are artifacts all over the registry, so the uninstaller is trying to stop a service that doesn't exist.

How shall I proceed? Is there a tool that will clean our the errant registry entries for Veeam One (that won't interfere with VBR)?

Thank you
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Can't uninstall Veeam One...

Post by Vitaliy S. »

Hi,

There is no tool, but our support team should help you with clearing up all artifacts correctly pretty quickly, so please contact them directly.

Thanks!
Novox
Expert
Posts: 128
Liked: 22 times
Joined: Jul 12, 2016 12:51 pm
Location: Vermont, U.S.A.
Contact:

Re: Can't uninstall Veeam One...

Post by Novox » 1 person likes this post

ok, I opened a support case. Thank you.
Post Reply

Who is online

Users browsing this forum: No registered users and 9 guests