Cannot see data after reinstalling Veeam One

[CamiloTN]

Hi Community,

I want to ask you something about a Report, I had to reinstall Veeam One in another server in February (2021) but I connected this new Veeam One server to the previous database, however, I cannot see data before February, I didn´t lost data and now I need some info from 2020 but I cannot get it, what can I do?

Thanks for reading this post, I hope you can help me.

Greeting,

Camilo

[Vitaliy S.]

Hi Camilo,

Do you refer to a particular report where you don't see any data or you don't have any data at all beyond February, neither in reports nor in the desktop Client UI?

Thanks!

[Mildur]

Can you check the configured retention?
It‘s possible that the data is already deleted accordingly to the retention Policy:

Veeam One Retention Setting

[CamiloTN]

Hi,

thx for your answers:

Vitaliy: all the Reports, I cannot see data from 2020.

Mildur: the current Virtual Infrastructure performance data retention period is 12 Months, it means that I shoud see data from December 2020 but I cannot see it .

[wishr]

Hi Oscar,

In this case, I would suggest investigating it with the help of our customer support engineers. If you open the case, please let us know its ID.

Thanks