Credentials issues

[marius roma]

I'm installing Veeam ONE on a Windows Server 2016 server member of an AD domain.

The VMware VCSA is member of the same domain, let's say, mydomain.local.
The Veeam B&R server, however, is member of a workgroup, let's say myworkgroup.

I am unable to specify the credentials for the Veeam B&R server.
All the combinations I tested provide the same error, saying that the cedentials are not valid.
I added the local user on the Veeam server to the "Distributed COM Users" with no success.
The user is obviously member of the local Administrators group.

How can I bypass this problem?

Regards
marius

[wishr]

Hi Mario,

Just to make sure, could you please specify what is the exact error you are facing and when it is happening? I.e. when you are trying to do what?

Thanks

[marius roma]

In Veeam ONE Monitor I try to "Add backup server" in Data Protection View.
I enter the IP address of the server, specify "Veeam backup & replication server" and check "Install Veeam ONE Agent".
I enter credentials as "x.y.z.t\username" or "hostname\username" or ".\username" ose simply "username" and I get the message "Veeam ONE Monitor could not connect to "x.y.z.t". Access Denied".
The Veeam B&R server is member of a workgroup.
Regards
marius

[wishr]

Hi Mario,

Could you please make sure that the account used for connecting has all the required permissions and if the necessary ports are open? If no luck, please raise a support request so our engineers will be able to have a deeper look at the situation (don't forget to let us know your support case ID).

Thanks

[marius roma]

Many thanks, I set the permissions required as described in the suggested document and now it looks to work fine.
I am a little bit confused because in my firts attempt I simply added the user to the local Administrators group but it was not enough.
I hope it can be usefull for othjer people…
Regards
marius