Data Collection Mode - Backup Data Only

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Data Collection Mode - Backup Data Only

Veeam Logoby mamosorre84 » Thu Jan 26, 2017 8:38 am

Hi,

we have Veeam ONE 9.5 Update 1 with vCloud Director Infrastructure connected.

Yesterday, when we upgraded from Veeam ONE 9 Update 1, during the setup we selected "Data Collection Mode - Backup Data Only".

We have found that the report "Protected VMs" is empty, no data available!

However, browsing vCloud Director View in Veeam ONE Monitor we are able to see all vDCs, vAPPs and VMs and some performance data as CPU usage, Memory Usage, Guest Disk usage..

Is it a correct behaviour of Backup Data Only mode or there is something wrong?

Regards

Marco Sorrentino
mamosorre84
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Re: Data Collection Mode - Backup Data Only

Veeam Logoby Shestakov » Thu Jan 26, 2017 10:51 am

Hello Marco,
It`s expected that you see the Clusters/Hosts/VMs tree in Veeam ONE Monitor. Performance data should be collected only from backup infrastructure objects, i.e. if VM acts as a proxy, performance is still to be collected.
All backup reports should work though, including Protected VMs.
Looks like you have faced a bug, so please contact Veeam support team. Thanks!
Shestakov
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Re: Data Collection Mode - Backup Data Only

Veeam Logoby mamosorre84 » Thu Jan 26, 2017 10:57 am

Hello Shestakov,

thank you for the reply.

I'm opening a SR, I will update this post when we'll have a solution!

Regards

Marco
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Re: Data Collection Mode - Backup Data Only

Veeam Logoby Shestakov » Thu Jan 26, 2017 10:58 am

Could you also provide the support case number for us?
Thanks!
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Re: Data Collection Mode - Backup Data Only

Veeam Logoby mamosorre84 » Thu Jan 26, 2017 11:17 am 1 person likes this post

Case # 02050891
Thank you!
mamosorre84
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Re: Data Collection Mode - Backup Data Only

Veeam Logoby mamosorre84 » Thu Feb 02, 2017 5:03 pm 1 person likes this post

Veeam support fixed it! 8)
mamosorre84
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Re: Data Collection Mode - Backup Data Only

Veeam Logoby Shestakov » Thu Feb 02, 2017 5:09 pm

Thanks for updating, Marco. Glad the issue is resolved!
For future readers with same issue - please contact support team to get the fix.
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