Email Alerting Issues

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Email Alerting Issues

Veeam Logoby deduplicat3d » Thu Feb 27, 2014 8:05 pm

Hi,

I recently upgraded from 6.5 to 7.0R2. After the upgrade, I noticed that I wasn't getting email alerts. I checked the SMTP settings, and they appeared to have reset so I fixed them and added the appropriate email configured for all alerts. I ran a test email and it was successful. I still noticed that email alerts were not coming through on new events. I manually resolved an alert, however, and got an email.

Corey
deduplicat3d
Enthusiast
 
Posts: 98
Liked: 11 times
Joined: Fri Nov 04, 2011 8:21 pm
Full Name: Corey

Re: Email Alerting Issues

Veeam Logoby Vitaliy S. » Thu Feb 27, 2014 9:27 pm

Hi Corey,

deduplicat3d wrote:I recently upgraded from 6.5 to 7.0R2. After the upgrade, I noticed that I wasn't getting email alerts. I checked the SMTP settings, and they appeared to have reset so I fixed them and added the appropriate email configured for all alerts.

Thanks for the heads up, I have forwarded this info to our QC team, though I'm pretty sure my update didn't reset SMTP settings.

deduplicat3d wrote: I still noticed that email alerts were not coming through on new events. I manually resolved an alert, however, and got an email.

Not sure I got this. Can you please clarify? Did you receive email notification for a resolve status but not for new triggered alarms?

Thanks!
Vitaliy S.
Veeam Software
 
Posts: 19539
Liked: 1097 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Email Alerting Issues

Veeam Logoby deduplicat3d » Fri Feb 28, 2014 6:02 pm

I am not getting any for triggered alarms. I only seem to get resolved alarms when I resolve manually.
deduplicat3d
Enthusiast
 
Posts: 98
Liked: 11 times
Joined: Fri Nov 04, 2011 8:21 pm
Full Name: Corey

Re: Email Alerting Issues

Veeam Logoby Vitaliy S. » Fri Feb 28, 2014 8:59 pm

Corey, what actions do you have in alarms config? Do you see email notifications option added to the alarm setting?
Vitaliy S.
Veeam Software
 
Posts: 19539
Liked: 1097 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Email Alerting Issues

Veeam Logoby deduplicat3d » Fri Mar 07, 2014 5:54 pm

Sorry for not responding. I had Veeam ONE installed on the same server as B&R. I moved B&R to another server on an unrelated project. As soon as I removed B&R from the Server ONE is one, email alerts imediately came back.
deduplicat3d
Enthusiast
 
Posts: 98
Liked: 11 times
Joined: Fri Nov 04, 2011 8:21 pm
Full Name: Corey

Re: Email Alerting Issues

Veeam Logoby Vitaliy S. » Sun Mar 09, 2014 2:03 pm

Hmm... that is really strange. We do share the same library to send email notifications in B&R and ONE, but I haven't heard about this kind of issues. I will pass this info to our QC team. Thanks!
Vitaliy S.
Veeam Software
 
Posts: 19539
Liked: 1097 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov


Return to Veeam ONE



Who is online

Users browsing this forum: No registered users and 3 guests