Email Alerting Issues

[deduplicat3d]

Hi,

I recently upgraded from 6.5 to 7.0R2. After the upgrade, I noticed that I wasn't getting email alerts. I checked the SMTP settings, and they appeared to have reset so I fixed them and added the appropriate email configured for all alerts. I ran a test email and it was successful. I still noticed that email alerts were not coming through on new events. I manually resolved an alert, however, and got an email.

Corey

[Vitaliy S.]

Hi Corey,

I recently upgraded from 6.5 to 7.0R2. After the upgrade, I noticed that I wasn't getting email alerts. I checked the SMTP settings, and they appeared to have reset so I fixed them and added the appropriate email configured for all alerts.

Thanks for the heads up, I have forwarded this info to our QC team, though I'm pretty sure my update didn't reset SMTP settings.

I still noticed that email alerts were not coming through on new events. I manually resolved an alert, however, and got an email.

Not sure I got this. Can you please clarify? Did you receive email notification for a resolve status but not for new triggered alarms?

Thanks!

[deduplicat3d]

I am not getting any for triggered alarms. I only seem to get resolved alarms when I resolve manually.

[Vitaliy S.]

Corey, what actions do you have in alarms config? Do you see email notifications option added to the alarm setting?

[deduplicat3d]

Sorry for not responding. I had Veeam ONE installed on the same server as B&R. I moved B&R to another server on an unrelated project. As soon as I removed B&R from the Server ONE is one, email alerts imediately came back.

[Vitaliy S.]

Hmm... that is really strange. We do share the same library to send email notifications in B&R and ONE, but I haven't heard about this kind of issues. I will pass this info to our QC team. Thanks!