Error message: Dashboard capturing failed

[TommyB]

Hi,

i recently installed VEEAM ONE and now tried to schedule a report to be sent to me by email.

I receive the email but it contians the following error message:

--->03.02.2014 11:45:35 [error]: Dashboard capturing failed

I checked http://www.veeam.com/kb1732 but this does not apply because the service account is already member of the Veeam ONE Administrators local security group...

regards
Thomas

[Vitaliy S.]

Hello Thomas,

Are you running the latest version of Veeam ONE? Do you have a support case opened, as this error message reminds me of one issue that we have already created a hotfix for.

Thank you!

[TommyB]

Hi Vitaly,

yes, I have installed VEEAM ONE only last week.

Somehow I can't open a support case as only VEEAM BACKUP is available as an option when I log into the support portal (despite the fact that I have a licensed version of VEEAM ONE)

regards
Thomas

[Vitaliy S.]

Hmm...in this case please contact our engineers over the phone line > http://www.veeam.com/support.html