excluding monitored hosts

[Dave]

Hi,

I would like to exclude some hosts that are monitored by VeeamOne, when I select this and press ok I get the message "unexpected error".
Is this a known issue or is there a workaround?

Kind regards,
Dave

[Shestakov]

Hi Dave,

It`s not a known issue. The only related error I know is concerned with the sockets number limitation.

Are you trying to exclude hosts from monitoring or add more hosts? What is your current product version(build number)?
Could you also provide more info about the error? Screenshot will be perfect.

Thanks.

[Dave]

Hi,

Veeamone version we are using is 8.0.0.1669. There are more hosts then licenses, I want to exclude the hosts for which we do not have the licenses and add the hosts for which we have licenses.
In the screenshot I deselect the DCC-ACES cluster but when I press okay I get the "unexpected error" message. I will create a case for the error.

Kind regards,
Dave

[Shestakov]

Thanks for the reply Dave, however the screenshot has not been uploaded.
Contacting technical support is a good idea since logs investigation looks like the fastest way to solve the issue. Please post your support case number here once you get it.

[Dave]

Hi,

Case number # 00912367. For the screenshot I have attached it in the case. The only option I see on the forum is to insert the picture from a url.

Kind regards,
Dave

[Shestakov]

Thanks for providing the case number.
To upload a picture click "Img" and paste the URL of the picture.

[Dave]

Hi,

The issue was with the snmp v2 settings, there is a bug. When setting snmp to version 1 I could exclude hosts from the monitored list.

Regards,
Dave

[Shestakov]

Thanks for updating the topic, Dave!
Glad the issue is solved.

[Vitaliy S.]

Hi Dave,

Our QA team cannot confirm this issue. Will it be possible to review your Veeam ONE database as a further step of investigation?

Thanks!

[Dave]

Hi,

Yes, what would you like me to do? I have some other issues with VeeamOne, I cannot collect the information from the Veeam backup. I have VeeamONe and Veeam B&R on the same server. I also see a red cross when viewing the license state, this is all done via VeeamReporter. Looking at Veeam monitoring the license state is okay.

3-6-2015 16:43:27 [info]: Initializing data collector
3-6-2015 16:43:27 [info]: Initializing connection
3-6-2015 16:43:27 [error]: Veeam ONE free edition supports Veeam Cloud Connect only. If you want to add full version of Veeam Backup & Replication, please use paid edition of Veeam ONE.
3-6-2015 16:43:27 [info]: NLTNRBS0006: Data collection completed
3-6-2015 16:43:27 [info]: Data collection completed for all objects.
3-6-2015 16:43:27 [error]: Collection has failed. Performing rollback to the previous session state...
3-6-2015 16:43:27 [info]: Rollback to the previous session state has been completed.

Regards,
Dave

[Shestakov]

Dave,
It would be great if you share your database with us through the support team, so we can try to detect the issue.

I also see a red cross when viewing the license state, this is all done via VeeamReporter. Looking at Veeam monitoring the license state is okay.

What if you unwrap the "License state", does it show same info as Veeam One Monitor?
Thanks!

[Dave]

Hi,

The license text is the same as in Veeam Monitor. I will open a new case for the the database, which database needs to be send?

Regards,
Dave

[Shestakov]

The license text is the same as in Veeam Monitor

That`s strange. Investigation is needed for sure.

Please post your support case number once you have, so I can speed up your case. Looks like there is a hot-fix for cases like yours.
Thanks!

[Dave]

Hi Shestakov,

I have created a new case, number 00936428.

Regards,
Dave

[Shestakov]

Thanks, Dave!
I`ve forwarded your case # to upper-tier engineers.

[bthomas]

Any resolution to this. I am having a similar issue.

Regards

Bernard

[Shestakov]

Hi,
The issue has been resolved by a private fix.
I would suggest to contact Veeam support team.
Thanks!