Failure to collect backup server data

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Re: Failure to collect backup server data

Veeam Logoby Vitaliy S. » Tue Jun 10, 2014 3:07 pm

As far as I correctly got it from the support case ID posted above, this issue has been acknowledged and our dev team has a hotfix for this. Can you please open a case to confirm you have the same issue and then apply the hotfix?
Vitaliy S.
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Re: Failure to collect backup server data

Veeam Logoby Brunok » Thu Oct 09, 2014 6:21 am

Hello,
i have the same error on my Veeam One Server. (HRESULT: 0x80070035)
is there a fix for this problem ? What is the solution ? I'm using the latest Versions of B&R and One.

Thanks
Bruno
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Re: Failure to collect backup server data

Veeam Logoby Shestakov » Thu Oct 09, 2014 12:03 pm

Hello Bruno,

The problem should be solved in the latest patches.
Could you provide build numbers of your Veeam ONE and B&R? Thank you.
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Re: Failure to collect backup server data

Veeam Logoby Brunok » Mon Oct 13, 2014 6:39 am

Hello,
i have 2 Servers with following versions:

(ESXi)
B&R Version 7.0.0.690
One Version 7.0.0.949

Server 2 (Hyper-V)
B&R Version 7.0.0.871
One Version 7.0.0.919

So, i think, i have the latest versions.

BTW: The Upgrade-Button is grayed out, so it looks like there are no updates available.
http://helpcenter.veeam.com/backup/70/h ... pdate.html

Thanks
Bruno
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Re: Failure to collect backup server data

Veeam Logoby Shestakov » Mon Oct 13, 2014 9:55 am

Bruno, please update VBR on your ESXi to VBR`s latest version and Server 2 on Hyper-V to Veeam One`s latest version.
Thank you.
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Re: Failure to collect backup server data

Veeam Logoby Brunok » Mon Oct 13, 2014 1:36 pm

Thanks, so Hyper-V and ESXi Version numbers are always at the same "level".
I'll update the versions and check if the error is gone.

Thanks
Bruno
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Re: Failure to collect backup server data

Veeam Logoby Shestakov » Mon Oct 13, 2014 2:36 pm

True.
Here on the forum are pinned posts about last updates of VBR and One with description, build numbers etc.
Let us know if the issue is gone after the update.
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Re: Failure to collect backup server data

Veeam Logoby Brunok » Wed Oct 15, 2014 9:43 am

Checked on ESXi, issue is still there.
Versions installed:
Veeam One: 7.0.0.949
Veeam B&R: 7.0.0.871

Rebooted the Server also

Did not test it on the Hyper-V Server until now.

Here is the full error:
Object:Default Backup Repository
Object Type:Backup Repository
Parent Object:
Status:Error
Alarm:Backup performance data collection failure
Time:15.10.2014 08:26:56
Details:Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object Default Backup Repository. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (WIN8_VEEAM)


Thanks
Bruno
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Re: Failure to collect backup server data

Veeam Logoby Vitaliy S. » Wed Oct 15, 2014 11:29 am

Hi Bruno, please contact our technical team for further troubleshooting as collection job log review is required here. Thanks!
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Re: Failure to collect backup server data

Veeam Logoby Shestakov » Wed Oct 15, 2014 12:49 pm

Bruno, once you contact our support team, please provide your support case number.
Thank you.
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Re: Failure to collect backup server data

Veeam Logoby kemic » Mon Oct 20, 2014 12:49 pm

I'm having this same issue, was any of this ever resolved?
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Re: Failure to collect backup server data

Veeam Logoby Vitaliy S. » Mon Oct 20, 2014 9:01 pm

Hi Mike,

Based on the support cases opened, our technical team should be able to provide you with a fix for this issue, assuming that you experience similar symptoms (can be confirmed after reviewing log files).

BTW, what version and build number of Veeam ONE are you?

Thanks!
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[MERGED] The network path was not found. (Exception from HRE

Veeam Logoby tekno » Wed Jul 06, 2016 11:02 am

Hello
after latest patching i have issues with veeam one monitor, anyone else had some problems ?

my remote B&R server pulling out error messages for repository, wan accelerator. proxy and, of course i have no data.. same goes for reporter, when i start manual rescan, its ok, automatic is failing with errors.

Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object XXX.XXX.XXX.XXX. The network path was not found. (Exception from HRESULT: 0x80070035). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (<server_name>)

server: w2k12 r2 std (remote server physical, central veeam one monitor hyper-v VM)
veeam: version 9 (no further updates)

KB3162343
KB3157569
KB3164033
KB3164035
KB3164035
KB3161561
KB3159398
KB3164294
KB3161949
KB3160005
KB3161958
tekno
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Re: Failure to collect backup server data

Veeam Logoby Shestakov » Wed Jul 06, 2016 11:43 am

Hello Peter,
The issue is pretty generic, logs investigation is needed, so please contact Veeam technical support and post your case number here once you get it. Thanks!
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Re: Failure to collect backup server data

Veeam Logoby tekno » Wed Jul 06, 2016 1:09 pm 1 person likes this post

caseid : 01845828
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