False snapshot alert

[dr.Koen]

Hi

A few days ago, Veeam One 8 issued a warning for a VM snapshot that was older then 48 hours. I removed the snapshot, and for all I can tell this removal was successful. But Veeam One keeps on insisting that the snapshot is there, and it pops up after I resolve the alarm. Veeam One Reporter cannot find any snapshots, vCenter cannot find any snapshots, I cannot see any snapshot files on the data store. How can I get rid of this alarm without excluding it?

Koen

[Vitaliy S.]

Hi Koen,

Yes, our QC team has confirmed that in some cases snapshot records are not removed form the database, so we have created a fix for this. Once our QC team validates the fix, we will distribute it to our support team, so please open a case to be notified about hotfix availability.

Thanks!

[dr.Koen]

Will do. Thanks!

[Vitaliy S.]

The hotfix for this problem is now available and should be obtained through our technical support team.

[mkozak]

Is it possible to get this hotfix for the free version, without technical support?

[Vitaliy S.]

You can get a fix if you're using free version of Veeam ONE as well, but it should be done via technical support. Please be aware, that we do provide support for customers using free version of the products.

[nzorn]

Same issue here, installed the patch from Veeam, and now getting an error saying "Unable to process request because database is disconnected".

Still waiting to hear back from Veeam...Ticket # 00724570

[Vitaliy S.]

Thanks for the case ID, I will follow it up with the devs.

[nzorn]

Any suggestions on how to get it up and working again?

[Vitaliy S.]

We need to see more information from the debug logs to find a solution for this. Did you attach them to your ticket?

[nzorn]

Yes, logs have been uploaded.

[nzorn]

Wow, here's the latest response:

"Thanks for this information. This is a known issue at this time for 5.5 ESxi Host which will be fixed in our Patch 1."


Um......thanks for breaking my Veeam One?

[Vitaliy S.]

Hi Neal, this answer does not make sense to me. Let me talk to your support engineer. Looks like a communication issue to me.

[AJ83]

I`m having this issue with Veeam One 8.0.0.1569 and ESXi 5.1.0 (1612806) cluster. I can`t get rid of the "Latest snapshot age" alert while the snapshot is already comitted.

This might mean the problem is not related to just ESXi5.5

PS: did not see this issue with v7, form which i did an upgrade

[Vitaliy S.]

Can you run Orphaned VM snapshot report to confirm there are no snapshots hidden from the snapshot manager?

[AJ83]

No orphaned snapshot present, i checked the file structure and created + committed another snapshot to make sure.

[Vitaliy S.]

Ok, thanks for clarification. Do you have a support case opened, so that I could also take a look at this?

[rodolfoG]

You can get a fix if you're using free version of Veeam ONE as well, but it should be done via technical support. Please be aware, that we do provide support for customers using free version of the products.

I have the same problem, it's possible to become the fix for the free edition?

Thanks

[Vitaliy S.]

Yes, open a support case with our technical team.

[rederik]

Hi all,
the same here with 8.0.0.1568 and VSphere 5.5 U2 (upgrade from ver. 7).
Opened case 00815377 and waiting for a fix.
Regards.

Red.

[Vitaliy S.]

For all future readers - if you experience the same problem, please apply our latest patch which is now GA > http://www.veeam.com/kb1986