Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V
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Longclaw
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Guest Disk Usage - No data available

Post by Longclaw » Sep 21, 2018 11:34 pm

When viewing Guest VM's in Veeam One, those that are not on the same VLAN as Veeam One & our Hyper-V Host Servers display "No Data Available" under Guest Disk Usage.

Those that are on the same VLAN as Veeam One & Domain show up just fine.

Is there a specific set of ports that need to be opened between the VLANs in order for VeeamOne to be able to gather this kind of information? I cannot find any documentation about this issue.

Thank you.

Vitaliy S.
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Re: Guest Disk Usage - No data available

Post by Vitaliy S. » Sep 23, 2018 8:35 pm

Hello,

Can you access remote registry (TCP 445) of these VMs from the Veeam ONE server? Remote registry is used to establish connection to the VM and retrieve guest OS disk data, so this might be blocked in your case.

Thank you!

Longclaw
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Re: Guest Disk Usage - No data available

Post by Longclaw » Sep 24, 2018 6:54 pm

Setup a firewall rule for 445 and not able to see guest disk usage yet.

Our Current Version of Veeam One - 9.5.0.3801

Vitaliy S.
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Re: Guest Disk Usage - No data available

Post by Vitaliy S. » Sep 24, 2018 7:13 pm

Are you able to connect to the registry hive of these from the Veeam ONE server?

Longclaw
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Re: Guest Disk Usage - No data available

Post by Longclaw » Sep 24, 2018 7:25 pm

Vitaliy S. wrote:
Sep 24, 2018 7:13 pm
Are you able to connect to the registry hive of these from the Veeam ONE server?
Is there a place that Veeam Details how to do this check? If not, can you provide me with some instructions?

Vitaliy S.
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Re: Guest Disk Usage - No data available

Post by Vitaliy S. » Sep 24, 2018 7:38 pm

Try these instructions and let me know what you have as a reslut: https://www.lifewire.com/how-to-connect ... ry-2625147

Longclaw
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Re: Guest Disk Usage - No data available

Post by Longclaw » Sep 24, 2018 8:01 pm

Vitaliy S. wrote:
Sep 24, 2018 7:38 pm
Try these instructions and let me know what you have as a reslut: https://www.lifewire.com/how-to-connect ... ry-2625147
I have ran through those steps and I can connect to the remote registry on the Guest machine from our Veeam One Server.

Vitaliy S.
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Re: Guest Disk Usage - No data available

Post by Vitaliy S. » Sep 24, 2018 8:05 pm

That's good, now let's take a look at what debug logs show when the connection is initiated. Can you please contact our technical team, reference this topic, so that you don't need to explain twice what is going on and let me know your case ID for tracking?

Meanwhile, I will ask our QA team to verify that your scenario with different VLANs is included in Update 4 test plan.

Longclaw
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Re: Guest Disk Usage - No data available

Post by Longclaw » Sep 24, 2018 8:40 pm 1 person likes this post

03208410 - Case ID.

Thanks again

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