Hardware information data is not available

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Re: Hardware information data is not available

Veeam Logoby hux » Fri Jan 02, 2015 10:50 pm

Did this issue ever get resolved? I'm having the same kind of problem with several of my ESXi servers (the majority in fact): I get either the "Host hardware status" error or the "hardware sensors collection failure" error.
hux
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Re: Hardware information data is not available

Veeam Logoby Vitaliy S. » Sun Jan 04, 2015 9:41 pm

Hi hux,

There was a patch released for host hardware monitoring, though I'm not sure it applies to your situation, as debug logs review is needed here. Do you have a support case opened?

Thanks!
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Re: Hardware information data is not available

Veeam Logoby hux » Mon Jan 05, 2015 6:52 pm

I opened support case #00719966 just now. However, I was unable to attach any logs. (each time, I get a response that my file was not attached).
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Re: Hardware information data is not available

Veeam Logoby Vitaliy S. » Tue Jan 06, 2015 10:22 am

Do you mean you cannot upload logs to the FTP server provided by our support team?
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Re: Hardware information data is not available

Veeam Logoby dcrudo » Thu Jan 15, 2015 8:38 am 1 person likes this post

we had the same issue...thanks to another post we managed to solve it!
The issue was related to a different way to collect the information in V8 than V7.

Now it seems the DNS configuration in ESXi plays a role... i got almost crazy, but once fixed the DNS in ESXi and rebooted everything is now working.

1) give a full host/domain name to the ESXi under configuration > DNS settings
2) make sure the DNS record exists in the DNS server used by ESXi and Veeam

The information given by the alarm should include that it might come from a DNS misconfiguration or missing record.

Dave
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Re: Hardware information data is not available

Veeam Logoby Vitaliy S. » Thu Jan 15, 2015 10:16 am

Yes, we will update the KB for this alarm. Thanks for the heads up.
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Re: Hardware information data is not available

Veeam Logoby Vitaliy S. » Tue Feb 03, 2015 10:33 am 1 person likes this post

For future readers - DNS configuration will no longer be required for hardware sensors monitoring, as we are working on a different method of obtaining this data.
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