Hardware sensors collection failure after V8 upgrade

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby jjwbruin » Tue Jan 13, 2015 9:49 am 1 person likes this post

Yes I did. But I think I solved the problem. It was an DNS issue. All hosts work fine exept one. But I think this wil solve in time. Thanks for the quick reply!
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Tue Jan 13, 2015 10:37 am

Got it, thanks for updating the topic.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby albertwt » Wed Jan 14, 2015 11:44 pm

Hi,

is this a well-known problem after upgrading to Veeam v8 or this problem has been fixed already in VeeamONE 8.0.0.1569?

I'm about to perform the inline upgrade and wondering if there is any caveats ot gotchas before performing inline upgrade VeeamONE 6.5.0.676 into 8.0.0.1569.

Thanks
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby albertwt » Wed Jan 14, 2015 11:48 pm

Vitaliy S. wrote:
macgyver wrote:i never thought of the solution veeamsupport came up with.

on the one hand Veeamone/CIM-Smash can use ip-addresses for all servers but on the other hand for backwards communication to the infrastructure it must be able to resolve the fqdn of the esxi servers for hardware monitoring

no chance of working with ip addresses !

maybe you can explain this to me ;-)

it's by design ? :-)


If you have ESXi hosts added by IP address, you can still make it work by following either of these ways:

1. adjust "hosts" files on the Veeam ONE server in order to resolve host name
2. do the required changes in the vCenter Server config (Configuration -> DNS and Routing -> Host Identification)

The explanation of this requirement is pretty straight forward. When the API call is sent to the host to get the data for hardware sensors, ESXi host returns it's name (configured in the option 2 above) and then this name is used to establish the connection tunnel for data retrieval. If Veeam ONE cannot resolve the name of the host, then it cannot connect to it, thus hardware sensors data is not available.

In version 7 we were using different mechanism of getting this data, and when we have discovered an issue with the API, have decided to switch to a more reliable way of monitoring hardware senors.

Hope this makes sense!


Cool, so as long as the name is not displayed as "localhost" then VeeamONE v8 should just working as expected.

Thanks for sharing the solution here Vitaliy.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Thu Jan 15, 2015 10:00 am 1 person likes this post

Yes, that's correct, however I would also suggest to apply our latest patch which is in the pilot stage and contains fixes for other problems reported by users who have already upgraded.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby ddayton » Wed Jan 21, 2015 10:54 pm

I also have the same problem, which started after upgrading my Veeam B&R + ONE server from version 7 to version 8.

I have not changed any hardware, only upgraded Veeam. I am running ESXi 5.1 on a standalone host ( no vSphere ). I have a second host, but no running VMs since it is only a target for replication. ONE is only running on the production host. The Veeam server is also a VM.

If I look at the VMware Client console under Configuration/Health Status it shows all status as normal. All of the temperatures, fans ,voltages, etc. have values. CIM is running and I am only using the root account on the server.

I do know that this was working under Version 7, so I am not sure what to do next. I was planning on monitoring this forum and see is a solution appears soon before I bother opening a case since it is not critical. I have the IPMI monitoring the server health and it will auto e-mail me if there is a problem.

I resorted by date descending and found the notes about DNS and host name verses IP. I updated the Veeam servers hosts file, but haven't seen the error clear. Can't restart now because backups are running, so I'll check it tomorrow and update the post.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Thu Jan 22, 2015 10:27 am 2 people like this post

Hi Don,

The issue you see is related to new default method of gathering hardware data via CIM protocol. Currently we are updating the code of patch 1 to use different method of retrieving this data, it will be done via vCenter Server alarms. I would recommend opening support case to be notified when patch 1a becomes available.

Thanks!
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby albertwt » Thu Jan 22, 2015 11:00 pm

is this VeeamONE_8.0.0.1598_Patch#1.exe the latest patch for the VeeamONE server ?
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Fri Jan 23, 2015 9:47 am

No, that was a pilot stage patch, we will release Patch 1a soon.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby nmace » Fri Jan 23, 2015 2:51 pm

I am having this problem as well after upgrading to v8. What is the fix? Wait for Veeam One v8 Patch 1? Or something else? Sorry, I've not read all 6 pages.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Fri Jan 23, 2015 3:28 pm

You need to open a support case to be notified about patch 1a availability which is around the corner.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Morgenstern72 » Mon Jan 26, 2015 8:29 am 1 person likes this post

I have the same problem (Sensors ok in sphere, Hardware sensors collection failure in veeam ONE v8) and will open a ticket now.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Morgenstern72 » Mon Feb 02, 2015 8:46 am 1 person likes this post

This is the official answer to my support ticket

"We're working now to fix the issue with utilization of CIM protocol and it will be solved by patch #1 for Veeam ONE. Currently, we have a pilot version to obtain a feedback for further release. We are able to provide it to you, but this version may be instable.
Can I recommend you just wait for general availability of stable version? ETA is unknown, but I will keep informed about any changes regarding the further release."
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Mon Feb 02, 2015 9:14 am

I'm expecting the GA version to be available next week.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby albertwt » Mon Feb 02, 2015 11:39 am

THanks Vitaliy,

Please let us know the outcome.
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