Hardware sensors collection failure after V8 upgrade

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Hardware sensors collection failure after V8 upgrade

Veeam Logoby lwalker » Thu Nov 06, 2014 10:04 pm 1 person likes this post

Wondering if anyone can help out with this one.

We just upgraded a few of our clients to Veeam Backup and replication 8 as well as Veeam ONE 8

We are running ESXi v5.5
-I have verified there is no firewall between my Veeam ONE VM and my ESXi Host
-I have verified the CIM Server service is running on my ESXi Host
-I have tried different user accounts to connect to ESXi, Currently I am using the root user, still getting the error.

I have went through the following KB Article and all criteria has been met..
www.veeam.com/kb1568

This is happening on multiple VeeamONE installations for my clients, all using ESXi v5.5. Some with Vcenter some without Vcenter.
lwalker
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Fri Nov 07, 2014 9:06 am

Hi Lynn,

Can you please tell me if you had any similar issues while being on version 7? Do you have a case opened, so I could discuss this issue with the R&D team?

Thank you!
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby VladV » Fri Nov 07, 2014 11:59 am

I haven't open a case yet, and I will, but would like to add that we are also seeing this issue which hasn't manifested itself in v7. The warnings are:

Code: Select all
Sensor "Fan Device 1 Fan 1 Present 0" equal Unknown
Sensor "Fan Device 2 Fan 2 Present 0" equal Unknown
Sensor "Fan Device 3 Fan 3 Present 0" equal Unknown
Sensor "Fan Device 4 Fan 4 Present 0" equal Unknown
Sensor "Fan Device 5 Fan 5 Present 0" equal Unknown
Sensor "Power Supply 1 PS1 Fan Fail 0" equal Unknown
Sensor "Power Supply 2 PS2 Fan Fail 0" equal Unknown
Sensor "Power Supply 1 PS1 Status 0: Presence detected" equal Unknown
Sensor "Power Supply 2 PS2 Status 0: Presence detected" equal Unknown
Sensor "System Board 1 Button 0: Power Button pressed" equal Unknown
Sensor "System Board 1 Button 0: Reset Button pressed" equal Unknown
Sensor "I/O Module 1 IO Mod Presence 0" equal Unknown
Sensor "I/O Module 1 SAS Mod Presence 0" equal Unknown
Sensor "Processor 1 CATERR 0" equal Unknown
Sensor "Processor 1 CPU Missing 0" equal Unknown
Sensor "Processor 1 P1 ERR2 0" equal Unknown
Sensor "Processor 1 P1 MSID Mismatch 0" equal Unknown
Sensor "Processor 1 P1 Status 0: Presence detected" equal Unknown
Sensor "Processor 2 P2 ERR2 0" equal Unknown
Sensor "Processor 2 P2 MSID Mismatch 0" equal Unknown
Sensor "Processor 2 P2 Status 0: Presence detected" equal Unknown
Sensor "Drive Backplane 1 HDD 0 Status 0: Drive Present" equal Unknown
Sensor "Drive Backplane 1 HDD 0 Status 0: Hot Spare" equal Unknown
Sensor "Drive Backplane 1 HDD 0 Status 0: Unknown" equal Unknown
Sensor "Drive Backplane 1 HDD 1 Status 0: Unknown" equal Unknown
Sensor "Drive Backplane 1 HDD 2 Status 0: Drive Present" equal Unknown
Sensor "Drive Backplane 1 HDD 2 Status 0: Hot Spare" equal Unknown
Sensor "Drive Backplane 1 HDD 2 Status 0: Unknown" equal Unknown
Sensor "Drive Backplane 1 HDD 3 Status 0: Drive Present" equal Unknown
Sensor "Drive Backplane 1 HDD 3 Status 0: Hot Spare" equal Unknown
Sensor "Drive Backplane 1 HDD 3 Status 0: Unknown" equal Unknown
Sensor "Drive Backplane 1 HDD 4 Status 0: Drive Present" equal Unknown
Sensor "Drive Backplane 1 HDD 4 Status 0: Hot Spare" equal Unknown
Sensor "Drive Backplane 1 HDD 4 Status 0: Unknown" equal Unknown
Sensor "Drive Backplane 1 HDD 5 Status 0: Drive Present" equal Unknown
Sensor "Drive Backplane 1 HDD 5 Status 0: Hot Spare" equal Unknown
Sensor "Drive Backplane 1 HDD 5 Status 0: Unknown" equal Unknown
Sensor "Drive Backplane 1 HDD 6 Status 0: Drive Present" equal Unknown
Sensor "Drive Backplane 1 HDD 6 Status 0: Hot Spare" equal Unknown
Sensor "Drive Backplane 1 HDD 6 Status 0: Unknown" equal Unknown
Sensor "Drive Backplane 1 HDD 7 Status 0: Drive Present" equa


All our ESXi hosts are included in VMWare HCL.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Fri Nov 07, 2014 12:01 pm

Vlad, I believe this is a different issue, since you do have collection job working, but these sensors do not have any state in the vSphere Client and thus reported as unknown.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby VladV » Fri Nov 07, 2014 12:14 pm

That's the thing, vpshere client sees the HW info fine. For example:

Image

The case nr. is 00673118
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Fri Nov 07, 2014 12:16 pm

Ok, thanks! I have forwarded this to our dev team.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby lwalker » Fri Nov 07, 2014 6:55 pm

Case number 00672756

I havent seen any of the same problems with version 7. All was working in v7, no alerts on any of my v7 boxes. i upgraded Veeam Backup and Veeam ONE to v8 when I saw these problems, all systems had v7 installed before.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Fri Nov 07, 2014 7:50 pm

Lynn, in version 7 we've been using MOB and CIM-Smash protocol to monitor hardware sensors, and since there were issues with MOB method due to VMware API we have decided to make a switch to CIM-Smash way of monitoring ESXi host hardware sensors. Let's see what our support team can say after reviewing the debug logs.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby lwalker » Fri Nov 07, 2014 8:00 pm

Im actually wondering if we've got something else going on here.

V7, while I havent been getting alerts for CIM integration errors, when I go into the hardware tab in Veeam ONE for my host, it doesnt look like its pulling any data.

Looks like it may not be v8 that is the problem, but maybe an added alert/error added into v8 warning me of this CIM connection problem.

I've got a call into support, just waiting for the tech to call me back.

THANKS
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Fri Nov 07, 2014 8:06 pm

Yes, we have specifically changed our triggers to monitor CIM service availability on the monitored host. One thing I would recommend to check while waiting our technical guy to call you back - can you ping your hosts directly via FQDN from the Veeam ONE server? Just want to make sure that vCenter Server is not related to this problem.
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby mcwill » Mon Nov 10, 2014 12:03 pm

Case number 00674415

Just to add that we are also seeing this issue, V8 can only poll 1 out of our 3 hosts (all identical) whereas V7 could see all 3.

V8 server can successfully ping all 3 hosts by FQDN.

Regards,
Iain
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Mon Nov 10, 2014 12:07 pm

Ok, thanks for the case ID, will discuss it with the devs, could be CIM Smash service unavailability issue...
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby macgyver » Mon Nov 10, 2014 3:19 pm

hello

same issue here with V8

testlab : no VCenter

veeam-one v8 Server (fresh install ) + 2 x esxi hosts all identical ( hardware , ESXi Version 5.5.0,2143827, fresh install )

same firewall settings
same credentials
same services running ( cim )

first host shows Hardware !
second host shows no hardware ( empty tab ) !


Test : adding above Hosts to VCenter Server > Hardware is fine on both Hosts.

ideas welcome !

Regards,

mac
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby Vitaliy S. » Mon Nov 10, 2014 9:13 pm

Hi Mac,

What about CIM-Smash service on the second host? Is it running?

Thanks!
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Re: Hardware sensors collection failure after V8 upgrade

Veeam Logoby macgyver » Tue Nov 11, 2014 8:45 am

Hi Vitaly,

do you mean :

/etc/init.d # /etc/init.d/sfcbd-watchdog test
Checking core components of sfcbd are running...
Component sfcb-ProviderMa is running.
Component sfcb-HTTP-Daemo is running.
Component sfcb-HTTPS-Daem is running.
All components are running.


The CIM service is up and running



I compared both serves / services - exactly the same.

How / where can I restart only CIM-Smash in ESXi 5.5 ?

I rebooted both servers - no change

Both Servers were freshly installed, same time and date - same vsphere image - so why should the servers behave differently ?

Regards

Mac
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