Heartbeat is missing for VM

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Heartbeat is missing for VM

Veeam Logoby mintyevertonian » Wed Mar 26, 2014 8:16 am

Hi Guys,

I am continually getting this error for a Windows 7 64 bit VM
The VM is fine and is operatinal. I reinstalled VMware tools to ensure all is ok. Just keep getting this error numerous times a day but not with any other VMs on the same host so it makes little sense to me

any ideas?
I created this from a clone if that makes any difference
mintyevertonian
Enthusiast
 
Posts: 27
Liked: never
Joined: Tue Nov 12, 2013 9:55 am
Full Name: fintan quinn

Re: Heartbeat is missing for VM

Veeam Logoby v.Eremin » Wed Mar 26, 2014 8:30 am

Have you tried to resolve these alarms manually? Will they be triggered again? What about restarting corresponding services (monitor, etc.) ? Thanks.
v.Eremin
Veeam Software
 
Posts: 13266
Liked: 968 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Heartbeat is missing for VM

Veeam Logoby Vitaliy S. » Wed Mar 26, 2014 9:32 am

Also can you please check VM heartbeat counter in the vSphere Client? What are the values there?
Vitaliy S.
Veeam Software
 
Posts: 19545
Liked: 1099 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Heartbeat is missing for VM

Veeam Logoby mintyevertonian » Wed Mar 26, 2014 9:36 am

Afraid still an issue after resolving alarms manually and restarting services.
mintyevertonian
Enthusiast
 
Posts: 27
Liked: never
Joined: Tue Nov 12, 2013 9:55 am
Full Name: fintan quinn

Re: Heartbeat is missing for VM

Veeam Logoby mintyevertonian » Wed Mar 26, 2014 9:43 am

Not really sure where I can see these counters?
mintyevertonian
Enthusiast
 
Posts: 27
Liked: never
Joined: Tue Nov 12, 2013 9:55 am
Full Name: fintan quinn

Re: Heartbeat is missing for VM

Veeam Logoby Vitaliy S. » Wed Mar 26, 2014 9:45 am

Navigate to VM Performance tab -> Advanced -> Chart Options -> System - Real Time to see heartbeat counter.

BTW, is this the only VM that is affected by this? You said that you've cloned it...is the original VM still present in the VI?
Vitaliy S.
Veeam Software
 
Posts: 19545
Liked: 1099 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Heartbeat is missing for VM

Veeam Logoby mintyevertonian » Wed Mar 26, 2014 9:54 am

for the last day the counters are maximum 99562;average 4078;minimum 0

I recall the original VM having the same issues and I simply took this out of the monitoring

Its causing no problems but veeamone is alerting ...no alerts from vcentre
mintyevertonian
Enthusiast
 
Posts: 27
Liked: never
Joined: Tue Nov 12, 2013 9:55 am
Full Name: fintan quinn

Re: Heartbeat is missing for VM

Veeam Logoby Vitaliy S. » Wed Mar 26, 2014 10:33 am

There are no alerts from vCenter Server, cause this alarm is not predefined. You can create it by yourself and confirm that it has the same behavior. On top of that, what related events do you see for this VM when the heartbeat alarms is fired?
Vitaliy S.
Veeam Software
 
Posts: 19545
Liked: 1099 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Heartbeat is missing for VM

Veeam Logoby mintyevertonian » Wed Mar 26, 2014 11:15 am

there are no other events for this VM...as far as i ama ware there is no problem with the VM
mintyevertonian
Enthusiast
 
Posts: 27
Liked: never
Joined: Tue Nov 12, 2013 9:55 am
Full Name: fintan quinn

Re: Heartbeat is missing for VM

Veeam Logoby v.Eremin » Wed Mar 26, 2014 11:18 am

What about manually creation similar vCenter alarm? Does the said problem repeats there? Thanks.
v.Eremin
Veeam Software
 
Posts: 13266
Liked: 968 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Heartbeat is missing for VM

Veeam Logoby mintyevertonian » Wed Mar 26, 2014 2:34 pm

I set the alarm in vcentre and i have received no alarms from this only from veeam One
mintyevertonian
Enthusiast
 
Posts: 27
Liked: never
Joined: Tue Nov 12, 2013 9:55 am
Full Name: fintan quinn

Re: Heartbeat is missing for VM

Veeam Logoby Vitaliy S. » Wed Mar 26, 2014 7:43 pm

Then please contact our technical team for further investigation, and please post your case number for future reference.
Vitaliy S.
Veeam Software
 
Posts: 19545
Liked: 1099 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Heartbeat is missing for VM

Veeam Logoby jlehtinen » Fri Apr 04, 2014 2:16 pm 1 person likes this post

Was googling a related issue and saw this post.

Have you confirmed the sleep/hibernation settings in Windows 7 for the VM?

Veeam will report 'heartbeat missing' on a Windows 7 VM if it goes to sleep.
jlehtinen
Enthusiast
 
Posts: 38
Liked: 1 time
Joined: Thu Sep 02, 2010 3:34 pm
Full Name: John Lehtinen

Re: Heartbeat is missing for VM

Veeam Logoby Vitaliy S. » Fri Apr 04, 2014 2:28 pm

Hi John, I think that this is expected for any OS that goes to sleep, since VMware Tools are no longer responding in this case.
Vitaliy S.
Veeam Software
 
Posts: 19545
Liked: 1099 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Heartbeat is missing for VM

Veeam Logoby jlehtinen » Mon Apr 07, 2014 8:46 pm

Vitaliy S. wrote:Hi John, I think that this is expected for any OS that goes to sleep, since VMware Tools are no longer responding in this case.


Agreed. I was just asking if the OP had confirmed this was not the cause of the problem.

I had the same issue: a few Windows 7 VMs that seemed to be giving this error at "random" times. It turned out they were just being used intermittently and had sleep/hibernation enabled. They would go to sleep a few times a day, causing the error to display in Veeam.
jlehtinen
Enthusiast
 
Posts: 38
Liked: 1 time
Joined: Thu Sep 02, 2010 3:34 pm
Full Name: John Lehtinen

Next

Return to Veeam ONE



Who is online

Users browsing this forum: No registered users and 5 guests