Host Disk failure not giving alarms

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Host Disk failure not giving alarms

Veeam Logoby suprimo » Mon Jul 25, 2016 11:46 am

Good afternoon all,

I'm testing Veeam ONE 9.0 to monitor 5 hosts using VMWARE. One of the hosts is a HPE DL380 G9 with 6 HDs mounted in a RAID5 5+1spare. On friday, one of the disks failed, well, it first went into a PRE-failure state and one day after it went on failure state. Anyway, the thing is that Veeam didnt give me any alarm, in fact is not giving me any alarm right now with the default alarm configuration...

Image

Am I doing anything wrong?

Thank you in advance.
suprimo
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Re: Host Disk failure not giving alarms

Veeam Logoby Vitaliy S. » Mon Jul 25, 2016 2:41 pm

Hi,

Can you please tell us the state of host hardware alarm in Alarms Management tab? Is this alarm enabled and assigned to the virtual infrastructure?

Thanks!
Vitaliy S.
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Re: Host Disk failure not giving alarms

Veeam Logoby suprimo » Mon Jul 25, 2016 2:59 pm

First of all thanks for your answer.

I think you mean this:

Image

Tell me if you need anything else.
suprimo
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Re: Host Disk failure not giving alarms

Veeam Logoby Vitaliy S. » Mon Jul 25, 2016 3:01 pm

Ok, can you please now navigate to Alarms tab and enable all resolved alarms? Do you see the host hardware failure alarm in the list?
Vitaliy S.
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Re: Host Disk failure not giving alarms

Veeam Logoby suprimo » Mon Jul 25, 2016 3:17 pm

Here it is the list of all resolved alarms so far:

Image
suprimo
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Re: Host Disk failure not giving alarms

Veeam Logoby Vitaliy S. » Mon Jul 25, 2016 3:19 pm

Hmm... that's strange. Can you please contact our support team and let them investigate why alarm hasn't been triggered? Once you open a case, please post back your ID (for the reference).
Vitaliy S.
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