Hyper-V Account Does Not Have Permission Event

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Hyper-V Account Does Not Have Permission Event

Veeam Logoby mbrinkho » Mon Apr 28, 2014 1:25 pm

Ever since we started using One there are a bunch of events in our Hyper-V host servers Hyper-V-VMMS/Admin logs with the description "'': account does not have permission required to open attachment '\\StorageServerName\hypervstorage\vm1\VirtualMachineName\Virtual Hard Disks\W2K12R2STD_C.vhdx'. Error: 'General access denied error' (0x80070005). (Virtual machine ID )". It's event ID 12290 and the user ID is our the domain account that the Veeam One service is running under.

This only happens on the VMs that have their storage on remote servers. The domain account that One is running under has Full Control on the files. I'm guessing it's the two hop authentication thing but I'm not 100% sure. Any help on this one?
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby Vitaliy S. » Mon Apr 28, 2014 1:33 pm

Are you running these VMs on the SMB share or a CSV volume?
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby mbrinkho » Mon Apr 28, 2014 6:48 pm

They are running from the SMB 3.0 share.
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby Vitaliy S. » Tue Apr 29, 2014 6:53 am

Do you have all performance data available for these VMs? Can you please send our technical support team collection logs for review?
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby kj@marcello.no » Fri Sep 12, 2014 5:46 am

Hi!
Any updates on this? I'm facing the same problem... please advice

brgds
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby Vitaliy S. » Fri Sep 12, 2014 8:05 am

The OP has never posted his case number, so I cannot update this topic with a resolution. Can you reach out to out support team directly and let me know your case ID?
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby mbrinkho » Fri Sep 12, 2014 12:50 pm

It's still happening and I just dread having to go to the VMMS logs to troubleshoot anything because this is what I get.

Image

I had a case open #00559157 and I sent the same logs over and over again and did a couple of webex sessions to collect the exact same logs and eventually the guy that was working on it just quit trying I guess. Overall it was a frustrating support experience, being asked the same questions over and over again and then having to get into a webex to "demonstrate" the issue.
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby Vitaliy S. » Fri Sep 12, 2014 2:07 pm

mbrinkho, I will discuss your case with our dev team.
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby Vitaliy S. » Fri Sep 12, 2014 3:13 pm

mbrinkho, I have just had a quick chat with our support team leaders and it appears that we've tried to contact you, but didn't receive any replies and your case was closed. Can we open a new case and try to investigate this issue further with all the info we have now? Apologies for the inconvenience occurred.
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby mbrinkho » Fri Sep 12, 2014 3:51 pm

When I left it the ball was in Veeam's court. I would like to get it fixed though.
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby Vitaliy S. » Sat Sep 13, 2014 3:17 pm

Good, can you open a case and give a reference to this topic?
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby mbrinkho » Mon Sep 15, 2014 3:29 pm 1 person likes this post

It's opened now.

[ID#00636553] Hyper-V Account Does Not Have Permission Event
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby ivoneta » Wed Mar 18, 2015 2:29 am

Was there ever any update to this job, I'm seeing the exact same issue.
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby Vitaliy S. » Wed Mar 18, 2015 11:06 am

The OPs case was closed due to no response, so I cannot update the topic with a solution. Can you contact our technical guys directly and post your case ID?
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Re: Hyper-V Account Does Not Have Permission Event

Veeam Logoby mbrinkho » Wed Mar 18, 2015 1:37 pm

As I recall I gave up because I got tired of being asked for the same information over and over again. It felt like it was low priority because it wasn't causing anything not to work - understandable but still frustrating to me.

I was able to get some relief by setting kerberos constrained delegation for CIFS in AD. I have a powershell that I have to run whenever I add a Hyper-V server or SMB3 storage server, I'd be glad to provide it if it would help.
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