I can`t install the license file in Veeam ONE

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I can`t install the license file in Veeam ONE

Veeam Logoby sorcerer1210 » Fri Aug 09, 2013 8:17 am

Hi All,

I have installed Veeam One 6.5 in a Windows server 2008 R2 working fine in free mode funcionality. I have a license file and I want install it. I go to Veeam One Reporter to install the license in Configuration\Licensing but I got an error File Upload failed and I can't install it. I have reinstalled the product and in the first step of installation where I can put the license file but it does not work either and don't continue with the installation, I have to follow with the free version to install the product. When it have installed I can't install the license file in Reporter web.

Can you help me with this issue, please?

Thanks,

David Pérez
sorcerer1210
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Re: I can`t install the license file in Veeam ONE

Veeam Logoby v.Eremin » Fri Aug 09, 2013 8:40 am

Hi, David. Have you also tried to populate the corresponding license through other Veeam One components (Veeam One Monitor, for instance)? Thanks.
v.Eremin
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Re: I can`t install the license file in Veeam ONE

Veeam Logoby sorcerer1210 » Fri Aug 09, 2013 8:47 am

Hi,

Thanks. Yes, I have tried various minutes ago with the Veeam One Monitor, Help\License Information and button Install License but it don't respond and I got an error that says that application has not been able to respond in a timely manner... and don't install the license file.

Best regards,

David Pérez
sorcerer1210
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Re: I can`t install the license file in Veeam ONE

Veeam Logoby v.Eremin » Fri Aug 09, 2013 9:18 am

Then, it stands to reason to contact our support team in order for them to test validity of your license. Thanks.
v.Eremin
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Re: I can`t install the license file in Veeam ONE

Veeam Logoby sorcerer1210 » Mon Aug 12, 2013 1:52 pm

Hi,

Thanks, the license is a trial license sent from Veeam registration page at Veeam... fail with two different trial license files

Best regards,

David Pérez
sorcerer1210
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Re: I can`t install the license file in Veeam ONE

Veeam Logoby Vitaliy S. » Mon Aug 12, 2013 1:55 pm

In this case I would suggest to verify Veeam ONE health state with one of our technical engineers via a remote WebEx session.
Vitaliy S.
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