Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V
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mikeely
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Looking for approximate hotfix timing

Post by mikeely »

Hi all,

We're bit by:
#7: Suspicious incremental backup size alarm randomly triggers, resolves itself and triggers again in a short time
The suggested workaround is to disable the alarm, but then I fear we'll forget to enable the alarm when the hotfix is released. Maybe somebody from Veeam can speak to where this bug is on their priority list so I can make a better decision about whether to just endure the spam for a couple more weeks or whether we should disable the darn thing.

Also maybe the hotfix can offer an install-time option to re-enable the alarm so we don't forget?
Unless otherwise specified, I am asking about something pertaining to Linux. We use Windows as infrequently as possible, and enthusiastically seek ways to reduce that usage further.

Shestakov
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Re: Looking for approximate hotfix timing

Post by Shestakov »

Hi Mike,
The fix is under investigation and may be done and tested in a couple of weeks, but we don't guarantee any terms.

Shestakov
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Re: Looking for approximate hotfix timing

Post by Shestakov »

Hi Mike,
The hotfix is already available via the support team.

mikeely
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Re: Looking for approximate hotfix timing

Post by mikeely »

Shestakov wrote: Hi Mike,
The hotfix is already available via the support team.
Please tell the support team this. I opened ticket 04113374 and here is the reply I received:
Veeam Support Rep wrote:Hello Mike,

Thank you for contacting Veeam. My name is Justin from EM support I will be the engineer assisting you.

In regards to this specific alarm, it is in the release notes below. At this time we unfortunately don't have a patch or fix for this alarm. The only way to get around it at this time is to suppress the alarm. We are aware of the issue but do not currently have a hotfix or patch for it.

https://www.veeam.com/veeam_one_10_0_re ... tes_rn.pdf
Unless otherwise specified, I am asking about something pertaining to Linux. We use Windows as infrequently as possible, and enthusiastically seek ways to reduce that usage further.

Shestakov
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Re: Looking for approximate hotfix timing

Post by Shestakov » 1 person likes this post

Strange. Support management told me today that the fix is available. I'll double-check. Sorry for the confusion.

Vitaliy S.
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Re: Looking for approximate hotfix timing

Post by Vitaliy S. » 1 person likes this post

For all future readers > the hotfix is ready and our QA team is verifying it now, so next week it will be available for download.

WifiToaster
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Re: Looking for approximate hotfix timing

Post by WifiToaster » 1 person likes this post

Hey,

I am future reader, lol.

What is the version number that contains this hotfix? I am still getting this error with Version 10.0.0.750

foggy
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Re: Looking for approximate hotfix timing

Post by foggy »

Hi, the hotfix is available through our technical support team, please contact them directly to get it. Thanks!

mikeely
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Re: Looking for approximate hotfix timing

Post by mikeely »

Except it didn't work when I installed it. Support ticket 04113374 is in Research/Testing status.
Unless otherwise specified, I am asking about something pertaining to Linux. We use Windows as infrequently as possible, and enthusiastically seek ways to reduce that usage further.

Martin Damgaard
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Re: Looking for approximate hotfix timing

Post by Martin Damgaard »

I first got a patch from Veeam support, that did not help.
Then we installed VBR v10 Patch 2, but that also did not help.

Getting loads of alerts every day for Suspicious incremental backup size, only to get a reset resolved only a couple of minutes later.
Veeam support is now escalating it...

Also noticed, that when opening job history for Suspicious... in Veeam ONE, it does not show all triggered alarms.
Some of them is not in the history, like it didn't happen - only my mailbox says otherwise.

Does any of you use "Transform previous backup chains into rollbacks" by any chance?

wishr
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Re: Looking for approximate hotfix timing

Post by wishr »

Hi Martin,

Please keep working with our support engineers until the issue is fully resolved and share your case ID so we could keep an eye on the progress and assist where necessary.

Thanks

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