Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V
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mteamjpy
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new error in collecting data

Post by mteamjpy » Sep 11, 2012 8:54 am

Dears,
i receive the following error
"Collecting thread will exit due to serious error (There is an error in XML document (7, 23217597).)"
restart does not change anything anyclue ?

Regards

Jean-pol

Vitaliy S.
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Re: new error in collecting data

Post by Vitaliy S. » Sep 11, 2012 9:22 am

Jean-pol, with all technical issues please contact our support team for assistance, as it is described when you click New Topic. Keep in mind that it is almost impossible to troubleshoot technical issues via forums without reviewing full debug log files. Thanks!

Vitaly.Mzokov
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Re: new error in collecting data

Post by Vitaly.Mzokov » Sep 11, 2012 9:26 am

Hello Jean-pol,

Try to open "https://YOUR_SERVER _NAME:443/client/clients.xml" using the web browser on Veeam ONE Server machine. The error you've posted means that there is something wrong with the client.xml file we are receiving from the vCenter Server (or ESX(i) host). I would also recommend you submitting support case with our technical team, as your issue might require extra troubleshooting which is not possible to do via community forums.

Thanks,
VM.

mteamjpy
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Re: new error in collecting data

Post by mteamjpy » Sep 11, 2012 9:35 am

Hi vitaliy ,

Thanks i will do so

Regards

Jean-pol

mteamjpy
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Re: new error in collecting data

Post by mteamjpy » Feb 12, 2013 11:06 am

guys , this issues was resolved in the latest patch of veeam one.
unfortunately i still have one host that give me issues when collecting data via perl script.

regards

Jean-pol

Vitaliy S.
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Re: new error in collecting data

Post by Vitaliy S. » Feb 12, 2013 11:07 am

Good to hear that the patch has helped. What's your support case number for the last host issues?

mteamjpy
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Re: new error in collecting data

Post by mteamjpy » Feb 14, 2013 7:46 am

this is purely a VMWARE issue ,therefore i will not use Veeam support on that one.
thanks vitaliy

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