New Installation - ONE Reporter Login Failure

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New Installation - ONE Reporter Login Failure

Veeam Logoby richarddormer » Tue Dec 08, 2015 3:23 pm

Hi,

I have installed Veeam ONE Reporter, Business View & Monitor on a new, clean VM.

When I try to log into the Report Web UI with my administrative account I get the following:
Logon failure: the user has not been granted the requested logon type at this computer

I have verified that the account is a member of both the local Administrators and the Veeam ONE Administrators groups.

I can access the Veeam ONE Business View & Monitor UIs without issues.

Has anyone seen this issue before?

Many thanks in advance,

Richard
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby Shestakov » Tue Dec 08, 2015 3:36 pm

Hi Richard and welcome to the forums.

Usually Veeam ONE requires to log off the system right after the installation is done. Have you done it?
Also, check what account the Veeam ONE reporter service is started with.
Thanks!
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby richarddormer » Tue Dec 08, 2015 3:46 pm

Hi Shestakov,

Thanks for your help with this.

I have logged out & even rebooted the server in between login attempts but receive the same error.

The Veeam Reporter service is running. I had an issue during installation with the service failing to start and had to extend the service start timeout value as in this article:
http://www.v-strange.de/index.php/veeam ... ss-service

That resolved the service issue and it has started successfully on subsequent server reboots.

The service is running with an AD service account I have created. This account is also a member of local administrators and Veeam ONE Administrators groups.

Richard
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby Shestakov » Tue Dec 08, 2015 3:54 pm

Richard,
richarddormer wrote:The Veeam Reporter service is running.

The question was about "Log On As" field for the Veeam ONE Reporter service. To check it press "Win+R" and type "Services.msc"
The possible solution was also described by one of our users.
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby richarddormer » Tue Dec 08, 2015 3:59 pm

Hi Shestakov,

The 'Log On As' is a domain service account that I have created for this application.

I have tried logging in to the UI with this account also and it gives the same error.

Thanks

Richard
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby richarddormer » Tue Dec 08, 2015 4:00 pm

I've just checked your link: the service login name is correctly defined in the DOMAIN\USERNAME format.

Richard
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby Shestakov » Tue Dec 08, 2015 4:02 pm

That`s unexpected.
Please contact Veeam technical support for the further investigation.
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby richarddormer » Tue Dec 08, 2015 4:12 pm

Thanks will do.
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby Shestakov » Tue Dec 08, 2015 4:14 pm

Once you do, please post your support case number here.
And don`t forget to mention them that you had an issue during the installation. Thanks!
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby Vitaliy S. » Tue Dec 08, 2015 4:26 pm

On a side note, do you see the same behavior for all accounts added to Veeam ONE administrator group?
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby tym » Fri Feb 12, 2016 9:03 am

same problem here. None of the veeam one adminstrators group members are able to log in.
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby Vitaliy S. » Fri Feb 12, 2016 9:18 am

If it is only for Reporter UI, then our support team should have a hotfix for this problem. Please contact them to verify you're experiencing the same issue and let us know your case ID. Thanks!
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Re: New Installation - ONE Reporter Login Failure 01702533

Veeam Logoby tym » Thu Feb 18, 2016 10:08 am 1 person likes this post

that helped, thanks
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby Vitaliy S. » Thu Feb 18, 2016 10:09 am

Can you please post your case ID for users that are experiencing the same issue?
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Re: New Installation - ONE Reporter Login Failure

Veeam Logoby tym » Thu Feb 18, 2016 10:18 am

I already posted it into the subject (see my last entry). the forum wouldn´t have let me post here without this.
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