Only alerting 2 VMs with outdated VMtools, but there's more

[azc]

VeeamONE v9 is only alerting on 2 guests in my cluster as having outdated VMware tools. However, I know there's almost 30. If I use VeeamONE and click the 'VMs' tab I can see in the VMware Tools column it knows there's lots that need updating, but it's not created Alerts for them.

Is this expected behavior? Have I somehow excluded those alerts in the past? If so, is there somewhere I can see a list of things I've chosen to ignore in the past?

Thanks.

[Shestakov]

Hello Andrew,
If we are talking about "VMware VM tools state changes" alarm, it triggers when the VMware VM tools state changes. If it constantly has state "not running" or "not installed", this particular alarm is not to be triggered.
If that is not the case, check an Assignment tab of the alarm to check if all VMs are into the scope.
Thanks!

[azc]

OK, thanks for your reply. So it will only alert if the status changes, not alert that the problem is pre-existing.

[Shestakov]

Andrew, the behavior looked strange for me, so I contacted developers to double-check it and it turned out that the alarm monitors the VMware tools state(as you assumed), not state change(as written in the report rules).
So, the alarm should be triggered for all 30VMs if they are powered-on and situated in the state for at least 10 minutes.

We will change name of the rule to avoid further confusion. Thanks for pointing that out!

[azc]

the alarm should be triggered for all 30VMs if they are powered-on and situated in the state for at least 10 minutes.

OK, well these VMs are powered on (and have been for a long time) so should VeeamONE be alerting me to the out of date VMware Tools?

[Shestakov]

Yes it should. And if it doesn`t I would suggest to contact Veeam technical support to find out the reason.

[azc]

OK, thank you. I'll log a ticket.

[Shestakov]

Yes, please provide a support case number once you get it, so we can follow the issue investigation

[Vitaliy S.]

On a side note - I would recommend to use this report for VMware Tools version tracking > VMs Configuration. In this case you wouldn't get lots for alerts for each VM and can send this report to VI admin who is in charge of maintaining your infrastructure (if it is another person).

[azc]

Case 01708476

[Shestakov]

Thanks!
By the way, could you check the "Repeat count" value in the Virtual Infrastructure > Alarms tab?
When you click on the number umber repeat count it shows the alarm`s history. Aren`t other VMs shown there?

[azc]

Nope, the Repeat Count appears to be per VM, not a count of all times this alert has been generated for all my machines.

[Shestakov]

In this case let`s wait for the closer investigation by technical support team.

[skrause]

This may not be relevant, but depending on what version of vCenter you are running, sometimes it shows the yellow "VMWare tools are out of date" banner in the web client even when the version is actually the current version. So if that is what you are using to compare your VeeamONE reports with to make sure they line up, that could be the reason.