by azc » Wed Feb 24, 2016 9:55 am people like this post
VeeamONE v9 is only alerting on 2 guests in my cluster as having outdated VMware tools. However, I know there's almost 30. If I use VeeamONE and click the 'VMs' tab I can see in the VMware Tools column it knows there's lots that need updating, but it's not created Alerts for them.
Is this expected behavior? Have I somehow excluded those alerts in the past? If so, is there somewhere I can see a list of things I've chosen to ignore in the past?
by Shestakov » Wed Feb 24, 2016 10:14 am 1 person likes this post
Hello Andrew, If we are talking about "VMware VM tools state changes" alarm, it triggers when the VMware VM tools state changes. If it constantly has state "not running" or "not installed", this particular alarm is not to be triggered. If that is not the case, check an Assignment tab of the alarm to check if all VMs are into the scope. Thanks!
by Shestakov » Wed Feb 24, 2016 12:29 pm people like this post
Andrew, the behavior looked strange for me, so I contacted developers to double-check it and it turned out that the alarm monitors the VMware tools state(as you assumed), not state change(as written in the report rules). So, the alarm should be triggered for all 30VMs if they are powered-on and situated in the state for at least 10 minutes.
We will change name of the rule to avoid further confusion. Thanks for pointing that out!
by Vitaliy S. » Wed Feb 24, 2016 1:58 pm people like this post
On a side note - I would recommend to use this report for VMware Tools version tracking > VMs Configuration. In this case you wouldn't get lots for alerts for each VM and can send this report to VI admin who is in charge of maintaining your infrastructure (if it is another person).
by Shestakov » Wed Feb 24, 2016 2:03 pm people like this post
Thanks! By the way, could you check the "Repeat count" value in the Virtual Infrastructure > Alarms tab? When you click on the number umber repeat count it shows the alarm`s history. Aren`t other VMs shown there?
by skrause » Thu Feb 25, 2016 7:37 pm 1 person likes this post
This may not be relevant, but depending on what version of vCenter you are running, sometimes it shows the yellow "VMWare tools are out of date" banner in the web client even when the version is actually the current version. So if that is what you are using to compare your VeeamONE reports with to make sure they line up, that could be the reason.