Monitoring and reporting for Veeam Data Platform
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lennis40
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Patch 1 Issues

Post by lennis40 » 1 person likes this post

After installing Patch 1, my connection from local Veeam ONE monitor on laptop, and Veeam ONE consoles from VO server are broken. Nothing has changed other than the patch, and I have opened a support case. 00820394
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

Hi Mike, thanks for the case ID, we are already looking into it.
rurouni
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Re: Patch 1 Issues

Post by rurouni »

HI,
Same issue Here.
I m using evaluation mode.

Veeam monitor client Works on Veeam One server but doesn't on client side.
Startup is stuck at "Connecting to service..." for a long time before failing with the error:
"Veeam ONE Monitor Client cannot connect to Veeam ONE Monitor Server"

Already checked KB1580 without success.

It's not a connectivity issue between the remote client and the server.
r.suberviola
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Re: Patch 1 Issues

Post by r.suberviola »

Hi, same issue here.
After installing Patch 1 of Veeam One, I get an error in Veeam One, "Topology collection failure. One Veeam Monitor server infrastructure failed to collect topology".
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

Guys, can you please tell me your support cases?
r.suberviola
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Re: Patch 1 Issues

Post by r.suberviola »

Sorry my case 00820504
Thanks
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

@rurouni did you install patch 1 on the remote machine as well? Please be aware that this patch should be deployed on Monitor Client and ONE Server.
rurouni
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Re: Patch 1 Issues

Post by rurouni »

Nope i didn t.

I only installed the patch on veeam one server because i didn t think the patch was related to veeam one monitor too.
I ll do This and update the post with the résults.
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

Yes, this is required too.
macgyver
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Re: Patch 1 Issues

Post by macgyver »

Veeam One was working fine WITHOUT Patch 1


After installing Patch1 VeeamOne Monitor Client can only connect to the Server locally.

All Network Clients : Monitor Client failed to connect to Monitor Server.....

What is wrong on with Patch 1 ?

Mac
macgyver
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Re: Patch 1 Issues

Post by macgyver » 1 person likes this post

okay reading = understanding :-)

now I install Patch 1 on every client too.

Mac
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

Yep ;) In our next major update we are thinking about updating all Monitor Clients automatically, once they connect to Veeam ONE server (similar to what vSphere Client does, when it connects to a new version of vCenter Server).
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Re: Patch 1 Issues

Post by rurouni » 1 person likes this post

Once Updated to patch One i confirm clients installed on workstations work.
Thanks
Nicolas82
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Re: Patch 1 Issues

Post by Nicolas82 »

Hi,

Since i have patched "Veeam One" (both server and remote client) my remote client can't join the server Veeam one.

I have this message: "Can't connect to Veeam one Monitor server specified in Option client setting"

There is a solution for this problem or i have to wait for a new patch.

Thanks.

Nicolas
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Re: Patch 1 Issues

Post by Vitaliy S. »

Nicolas, what's your case ID, so that I could take a look?
SteveKratz
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Re: Patch 1 Issues

Post by SteveKratz »

"Me too."

Patched mine Monday, and of course, I come in to work with people complaining that servers are down - Looks like disk latency, but here I am going back to the old methods of troubleshooting SAN performance while I re-install "non-patch-1."
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

Steve, can you please tell me what problem do you have (unfortunately, it is not possible to understand the issue from your post)? In this topic there are three different issues described, and one of them should be resolved by installing this patch to every Monitor Client.
SteveKratz
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Re: Patch 1 Issues

Post by SteveKratz »

I have the "Monitor Client failed to connect to Monitor Server" issue. Rolled back to an unpatched copy of my monitoring system for the moment (server and client on same machine - patch was run once.)
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Re: Patch 1 Issues

Post by Vitaliy S. »

Ok, thanks for clarification. Can you please post your case ID, so I could review it with the dev team?
Nicolas82
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Re: Patch 1 Issues

Post by Nicolas82 »

Hi,

I didn't opened a case, i just have posted my patch's problem on this forum when i have seen peolpe with the same problem.

Nicolas
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

Thanks for your case ID (via PM), usually we recommend posting in the topic with referencing support case ID, so that our dev team can immediately take a look at the problem.
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Re: Patch 1 Issues

Post by bthomas »

Is there a fix for this issue yet?

I have just installed Veeam One 8 patch 1 (on both client and server) and now cannot connect to the monitor service. The Business and Reporter services seem to be fine.

Cheers

Bernard
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

Bernard, please contact our technical team for logs review. Once you do this, I would appreciate if you could post your case ID. Thanks!
JuA
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Re: Patch 1 Issues

Post by JuA »

Same issue on a brand new VeeamOne Server v8 + Patch1.

Case 00887212.

The Monitor Client can't connect (and was never able to connect).

The client is installed on the server itself.

Julien
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Re: Patch 1 Issues

Post by Vitaliy S. »

Julien, our support team has Update 2 that should fix this problem, so please contact them directly. Thanks!
JuA
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Re: Patch 1 Issues

Post by JuA »

The issue is so big ??! :-)

The server is in another branch of the company, I have to test anything they run. There's no way to repair the current setup ?
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

No, it's not, but we have decided to include this in the update 2 which will have full support for vSphere 6 including performance and configuration data collection from vVols. To repair the setup, just install the update or ask for a private hotfix from support ;)
JuA
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Re: Patch 1 Issues

Post by JuA »

Update2 Installed, it works.

The same issue appeared on on another new server. Update 2 resolved id. I never had this problem on the 5 servers I installed for the tests ...
Vitaliy S.
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Re: Patch 1 Issues

Post by Vitaliy S. »

Yes, this behavior can only be seen under certain conditions. Good to know that our update 2 has helped.
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