problems running the Support utility

[soporteti]

We have a user configured as veeam one administrator, but when we want to run the Support Utility it does not allow us to run it and asks us for a user with administrator credentials.

We need you to be able to manage the product and perform this action without being an administrator of the team.

what is the problem?

how should it be configured?

[soporteti]

user has an veeam ane adminstrator, bur cannot run Support Utility.

if add to administrator local, can be run..but need this user not set with admin loca.

[nikolaj]

Hi,

Support utility requires local administrator privileges in its manifest.
If one was to edit the manifest, one'd need full control over HKLM/Software/Veeam branch. However, the workaround is not guaranteed to work and is not officially supported.

I'd strongly suggest assigning an admin account to execute the utility.

[wishr]

To add to what Nikolaj has said, administrative privileges are required to perform several actions, such as, for example, a configuration of the services and system components which will not be possible on behalf of an account without administrative privileges. If you need access to the Settings Utility, you may log in under the Veeam ONE service account that already has these privileges.

Thanks

[soporteti]

Where do I find the documentation that requires being a local administrator or the change in the registry?

[nikolaj]

You can find which user privileges are required to properly run Veeam ONE in this section of the user guide. Usually, users run the support utility on behalf of the service account, which already has administrative privileges.

Speaking about the registry trick, the documentation never lists workarounds, especially those that are not officially supported.

[soporteti]

yes, i read this but it doesn't say they must be server administrators to get the logs.

A user who is not an administrator of the team and is veeam one adminstrator cannot be configured to obtain these logs?

[wishr]

You can do that manually. Here is a KB article that explains all log retrieval methods.

I'll ping our documentation team to add a line about required permissions to the Support Utility section of the User Guide. Please note that if something is missing from the documentation you can report that directly to the documentation team by clicking the "Send feedback" button at the bottom of the corresponding UG webpage.

Update: updated UG page is now live! If you do not see the changes, use CTRL+SHIFT+R.

Thanks