Remote Management Failure to One VM

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Remote Management Failure to One VM

Veeam Logoby stmux » Tue Jan 20, 2015 10:24 pm

Server 2k8 R2 SP1
Veeam One 8.0.0.1569


Remote management works from Veeam One for all VMware VM's except one. It is a 32Bit Server 2003 R2 SP2 VM that we can not connect to from Veeam One. The strange thing is, if we use Microsoft's Remote Desktop manager it connects with no problems. Anyone seen this behavior before and know what is happening?
Thanks,
mux
stmux
Enthusiast
 
Posts: 29
Liked: never
Joined: Fri May 24, 2013 2:51 pm
Full Name: ja

Re: Remote Management Failure to One VM

Veeam Logoby Shestakov » Wed Jan 21, 2015 10:02 am

Hello,
Does the remote management work over vSphere Client console?
If you can achieve remote management in vSphere Client console, but can not in Veeam One console using same credentials, please contact our technical support team for the further problem investigation, since it`s an unexpected behavior.
Thank you.
Shestakov
Veeam Software
 
Posts: 4856
Liked: 394 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: Remote Management Failure to One VM

Veeam Logoby stmux » Wed Feb 04, 2015 1:49 am

I think I have figured out what is happening. The server that I can not connect to has an internal and external network. When I right click on the server in Veeam One and select Remote Management Veeam One is trying to connect to the external ip address, which is blocked by the firewall. I want Veeam One Remote Management to connect to the internal ip address. How can I tell Veeam One to connect to the internal ip address? Is there a setting somewhere that can be changed?
Thanks,
Stmux
stmux
Enthusiast
 
Posts: 29
Liked: never
Joined: Fri May 24, 2013 2:51 pm
Full Name: ja

Re: Remote Management Failure to One VM

Veeam Logoby Vitaliy S. » Wed Feb 04, 2015 9:42 am

I believe you just need to adjust hosts file on your Veeam ONE server and it should do the trick.
Vitaliy S.
Veeam Software
 
Posts: 19545
Liked: 1099 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Remote Management Failure to One VM

Veeam Logoby stmux » Mon Feb 09, 2015 5:01 am

I added the server ip and name in the hosts file and that did not make a difference. Right-Click on the server in Veeam One and it still wants to connect to the external ip address.
mux
stmux
Enthusiast
 
Posts: 29
Liked: never
Joined: Fri May 24, 2013 2:51 pm
Full Name: ja

Re: Remote Management Failure to One VM

Veeam Logoby stmux » Mon Feb 09, 2015 6:06 am

I confirmed via TCPView that Veeam One is connecting the remote sessions using MSTSC or Terminal Service. Two of the three servers that have internal and external NICS are trying to connect to the external network and one is connecting to the internal network which is what I want for all of the servers. I do not want Terminal Service accessible through the external network. When Veeam One is used to attempt a remote session to a server it must be looking somewhere to get the ip address that it is to connect to, but I have not been able to figure out where. If anyone knows I would appreciate receiving that information.
Thanks,
mux
stmux
Enthusiast
 
Posts: 29
Liked: never
Joined: Fri May 24, 2013 2:51 pm
Full Name: ja

Re: Remote Management Failure to One VM

Veeam Logoby Vitaliy S. » Sat Feb 14, 2015 4:26 pm

What IP addresses are visible on the summary tab of the VM in the vSphere Client?
Vitaliy S.
Veeam Software
 
Posts: 19545
Liked: 1099 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov


Return to Veeam ONE



Who is online

Users browsing this forum: No registered users and 3 guests