Removing VCentre stuck at "(Deleting)"

[StephenP3]

I have attempted to remove a VCentre from within the Infrastructure View. The process appears to have paused, saying "(Deleting)" next to the VCentre server.

I thought that maybe it would simply take a long time so I've left it overnight, but it is still stuck at the same point this morning.

No other VCentres can be added until this process is complete.

Any ideas on how to resolve this?

Thank you.

[Vitaliy S.]

Hi Stephen,

What version of Veeam ONE are you using and how large is your virtual infrastructure?

Thanks!

[StephenP3]

We have just upgraded to version 9.

Small infrastructure - 3 ESXi hosts with approximately 15 servers. One VCentre. Two datastores.

Thank you for replying.

[Vitaliy S.]

Hmm...it's not expected. Can you let our support engineer take a look at this issue live? Once you open case, please post your case ID for future reference.

[StephenP3]

I repaired the Veeam One installation, which appears to have resolved the issue.

Many thanks for the replies.

[Vitaliy S.]

OK, any chance we can get the logs to review the original problem?

[streger]

Oddly, I have this same issue.
Upgrade to Veeam ONE Update 1 earlier this week. Then yesterday upgraded my VCenter and consequently the self-signed SSL cert changed and was not accepted. Couldn't figure out how to walk through refreshing, so opted to delete.
It has been hung on "deleting" for over 8 hours. I rebooted hoping that would clear it; it did not so I started googling and ended up here.

[Shestakov]

Hello Stephen,
Have you already contacted Veeam technical support? If yes, please provide the support case number.
Thanks!

[manofbronze]

Same problem here. Running 9.0 with U1. Have a case open with Veeam (#01833686), but was wondering if someone could update this post with the actual fix.

If running a repair is the solution, do you need to re-run update 1 after as well?

[Vitaliy S.]

Repair is not a solution, I believe our support team should have a script to delete this object.

[Pamik]

Same problem here. Also running 9.0 with U1. Do you have any solution?

[Vitaliy S.]

Pawel, you need to contact our support team for assistance with this.

[ebarrios08]

Me too. I got stuck deleting version 9.0

[Shestakov]

Edsel,
have you contacted the support team?
If yes, please provide the case number.
Thanks!

[Iain_Green]

What sort of times is sufficient to class as stuck?

Been waiting 3 hours...

[Shestakov]

3 hours is too long. Please contact the support team.
Once you do, please provide the case number.

[Iain_Green]

Case logged #02210867

[Shestakov]

Thanks, Iain! I will chime in if needed.

[Iain_Green]

Turns out logging the ticket did the trick
Once logged it disappeared.

[Shestakov]

Good to know
You can still investigate why that took that long.
I`ll also forward the feedback to QA team to double-check the behaviour for the future releases.
Thanks!