Reports vs Veeam Backups off

Monitoring and reporting for Veeam Backup & Replication, VMware vSphere and Microsoft Hyper-V

Reports vs Veeam Backups off

Veeam Logoby felyjos » Tue Oct 15, 2013 5:18 pm

Hello,

I just noticed our Veeam Reports on Veeam Backup are off one day...

Veeam Backup is running from Sunday 7:00 pm until about Monday 2:30 am.
Collection is running by Monday 7:15 ending 7:32 am
Report for Current week is running by Monday 7:45 am

e.g.:
On Monday the report is empty no data as we run "Current week"
On Monday the report "Past Week" is two weeks back ...

Any idea?
Thanks,
Dom
felyjos
Expert
 
Posts: 285
Liked: 3 times
Joined: Wed Jun 08, 2011 5:46 pm
Full Name: Dominique DUCHEMIN

Re: Reports vs Veeam Backups off

Veeam Logoby Vitaliy S. » Tue Oct 15, 2013 8:47 pm 1 person likes this post

Hi Dom,

Are you talking about VM backup status report?

Thanks!
Vitaliy S.
Veeam Software
 
Posts: 19575
Liked: 1106 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Reports vs Veeam Backups off

Veeam Logoby felyjos » Tue Oct 15, 2013 9:25 pm

Yes Veeam Backup Status report using "Current Week" & "Past Week" as interval period...
it seems something is strange with the scheduler as if I run the reports interactively they are correct...
Checking the collection... schedules as well but could not find anything yet...

Question: After the job "Collection" is done , are the data IMMEDIATELY available or there is a background job processing updates and so on ... for while ... before the data is really available for reporting?

Thanks,
DOm
felyjos
Expert
 
Posts: 285
Liked: 3 times
Joined: Wed Jun 08, 2011 5:46 pm
Full Name: Dominique DUCHEMIN

Re: Reports vs Veeam Backups off

Veeam Logoby Vitaliy S. » Tue Oct 15, 2013 9:32 pm 1 person likes this post

Yes, all data is immediately available after the collection job.

felyjos wrote:Veeam Backup is running from Sunday 7:00 pm until about Monday 2:30 am.
Collection is running by Monday 7:15 ending 7:32 am
Report for Current week is running by Monday 7:45 am

felyjos wrote:it seems something is strange with the scheduler as if I run the reports interactively they are correct...

With these settings report scoped to the "current week" should have data, let me check it with our QC team tomorrow.
Vitaliy S.
Veeam Software
 
Posts: 19575
Liked: 1106 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Reports vs Veeam Backups off

Veeam Logoby felyjos » Tue Oct 15, 2013 9:40 pm

thanks
felyjos
Expert
 
Posts: 285
Liked: 3 times
Joined: Wed Jun 08, 2011 5:46 pm
Full Name: Dominique DUCHEMIN

Re: Reports vs Veeam Backups off

Veeam Logoby Vitaliy S. » Wed Oct 16, 2013 6:53 am 1 person likes this post

Dom, our dev team asks for logs. Can you please send these to the support team and tell me your ticket number?
Vitaliy S.
Veeam Software
 
Posts: 19575
Liked: 1106 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Reports vs Veeam Backups off

Veeam Logoby felyjos » Fri Oct 18, 2013 2:10 pm

Vitaly,

Sorry for the delay, here we go
Thank you for contacting Veeam Customer Support. Your support case number is 00462762.

Have a nice week-end,
Dom
felyjos
Expert
 
Posts: 285
Liked: 3 times
Joined: Wed Jun 08, 2011 5:46 pm
Full Name: Dominique DUCHEMIN

Re: Reports vs Veeam Backups off

Veeam Logoby felyjos » Mon Oct 21, 2013 3:18 pm

Hi Vitaly,

After changing the time of the report I am getting a "partial report" which means that something is going on ... after the collection is done and the report is not accurate until awhile !!!

Thanks,
DOm
felyjos
Expert
 
Posts: 285
Liked: 3 times
Joined: Wed Jun 08, 2011 5:46 pm
Full Name: Dominique DUCHEMIN

Re: Reports vs Veeam Backups off

Veeam Logoby Vitaliy S. » Mon Oct 21, 2013 3:40 pm

Our QC team is trying to reproduce this internally, meanwhile can you please inform your engineer on the observations you've made?
Vitaliy S.
Veeam Software
 
Posts: 19575
Liked: 1106 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Reports vs Veeam Backups off

Veeam Logoby felyjos » Mon Oct 21, 2013 8:46 pm

Thanks I am working with your engineer ... I will keep you inform of our findings...
apparently when rerun the backup successfully Veeam Report the Veeam Backup on the date it started which means if you run Veeam backup at 7 pm on 10/20/2013 you will have to check within the previous 10/14/2013 - 10/20/2013 to get the report and not on the morning of 10/21/2013 what we were expecting...

Thanks,
DOm
felyjos
Expert
 
Posts: 285
Liked: 3 times
Joined: Wed Jun 08, 2011 5:46 pm
Full Name: Dominique DUCHEMIN

Re: Reports vs Veeam Backups off

Veeam Logoby felyjos » Tue Oct 22, 2013 8:54 pm

Still on-going the engineer saw the strange behavior... so he is analysing the logs now...
Thanks,
DOm
felyjos
Expert
 
Posts: 285
Liked: 3 times
Joined: Wed Jun 08, 2011 5:46 pm
Full Name: Dominique DUCHEMIN

Re: Reports vs Veeam Backups off

Veeam Logoby felyjos » Wed Oct 23, 2013 7:00 pm

Case # 00462762
felyjos
Expert
 
Posts: 285
Liked: 3 times
Joined: Wed Jun 08, 2011 5:46 pm
Full Name: Dominique DUCHEMIN


Return to Veeam ONE



Who is online

Users browsing this forum: No registered users and 4 guests