Single pane of glass - multiple customers

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Single pane of glass - multiple customers

Veeam Logoby frankive » Thu Jan 29, 2015 5:33 pm

We do have some customers now that have bought the veeam essentials bundle and use our cloud connect serice. Great!
The bundle also gives us Veeam One included so we also have a good utility to sell in extra support and a proactive way of support the customer.
I know we have the alarms with email etc. but I am more that visual guy that like to have a huge monitor in our IT-department to show warnings etc.
Veeam One is also greay on these visual things!

Does anyone have a setup where they f.ex connect 10 customers to one Veeam One monitor Client? Or some software that can f.ex show customer 1 in 10 sec. next customer in 10 sec. somehow on a screen?
frankive
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Re: Single pane of glass - multiple customers

Veeam Logoby Vitaliy S. » Thu Jan 29, 2015 8:48 pm

What kind of information would you like to see in these views? Have you considered creating dashboards in the Web UI for each client and then rotate these dashboards in the way you need?
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Re: Single pane of glass - multiple customers

Veeam Logoby frankive » Sun Feb 01, 2015 11:52 am

Seems like a good idea.
Do you have any suggestions for the best way to rotate these dashboards? I will do some googling on how to rotate different webview and refresh. I would guess both firefox and chrome has go extensions to do this.
frankive
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Re: Single pane of glass - multiple customers

Veeam Logoby Vitaliy S. » Sun Feb 01, 2015 12:53 pm

I would suggest rotating these dashboards every 15-60 minutes and use Veeam ONE Monitor dashboards for real-time monitoring. In this case you will have visibility into everything that is going on right now, as well as you will see the trends of all critical resources and current overview across all clients.
Vitaliy S.
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Re: Single pane of glass - multiple customers

Veeam Logoby frankive » Sun Feb 01, 2015 3:02 pm

Idea for how to monitor multiple Veeam One monitor clients on 1 screen? :)
Would you use 1 One Monitor client to connect to multiple customers or 1 client for each customer?
frankive
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Re: Single pane of glass - multiple customers

Veeam Logoby Vitaliy S. » Sun Feb 01, 2015 3:08 pm

Just add all their backup servers/virtual infrastructure to your Veeam ONE console. What's the connection link to your client sites?
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Re: Single pane of glass - multiple customers

Veeam Logoby frankive » Sun Feb 01, 2015 3:17 pm

usually our customer has a min. 4 Mbit upload speed. Some got fiber 20 Mbps+
I should probably create site-2-site to get this working and do some SNAT on the firewalls since many of our customers is running on the same subnet at their local site.
frankive
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Re: Single pane of glass - multiple customers

Veeam Logoby Vitaliy S. » Sun Feb 01, 2015 3:23 pm

Yes, direct connection would be required here, meanwhile you can use Veeam ONE at your own site to do reporting and monitoring for CC infrastructure.

BTW, do you use any RMM tools (for ex. Kaseya/LabTech) to manage your clients?
Vitaliy S.
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Re: Single pane of glass - multiple customers

Veeam Logoby frankive » Sun Feb 01, 2015 3:36 pm

We are using GFI MAX, they have now changed name to LogicNow I think.
I was hoping by building a Veeam One infrastructure it would lower our cost which is pretty high for each server we want to monitor with RMM tools.
frankive
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Re: Single pane of glass - multiple customers

Veeam Logoby Vitaliy S. » Sun Feb 01, 2015 3:44 pm

Oh...I see your point. Well, given that you're able to establish direct connection to from our site to each client, then you will be able to get the data you want. Thanks for sharing your usage example.
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Re: Single pane of glass - multiple customers

Veeam Logoby frankive » Wed Feb 04, 2015 9:49 pm

A feature request couldbe a full screen mode where the dashboard would switch the overview every 10 seconds from each client thought :)
frankive
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Re: Single pane of glass - multiple customers

Veeam Logoby Vitaliy S. » Thu Feb 05, 2015 11:40 am

Yep, it is already in the feature tracking system.
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