by Choodee » Tue Jan 16, 2018 11:19 pm people like this post
We have an SLA of 99.9% uptime between business hours i.e. 8:00am - 6:00pm Monday to Friday. This leaves us with evenings and weekends for maintenance and offline activities where the SLA does not apply. Am I able to create a report of our SLA for the business hours as specified?
by Shestakov » Wed Jan 17, 2018 9:05 am people like this post
There is VM Uptime report showing the uptime, but it doesn't have Business Hours option yet (we will treat it as a feature request). However, VM Performance Chargeback also shows uptime and has the business hours option.
by Choodee » Wed Jan 17, 2018 8:19 pm people like this post
Thanks for your reply I have the VM's categorized as SLA but not grouped. So I could use VM performance chargeback to measure the uptime for the business hours? Is there a document i can follow to set that up?