We have an SLA of 99.9% uptime between business hours i.e. 8:00am - 6:00pm Monday to Friday. This leaves us with evenings and weekends for maintenance and offline activities where the SLA does not apply. Am I able to create a report of our SLA for the business hours as specified?
thanks
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Re: SLA time periods
Hello Sandee,
There is VM Uptime report showing the uptime, but it doesn't have Business Hours option yet (we will treat it as a feature request).
However, VM Performance Chargeback also shows uptime and has the business hours option.
By the way, have you grouped VMs by SLA?
Thanks!
There is VM Uptime report showing the uptime, but it doesn't have Business Hours option yet (we will treat it as a feature request).
However, VM Performance Chargeback also shows uptime and has the business hours option.
By the way, have you grouped VMs by SLA?
Thanks!
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Re: SLA time periods
Thanks for your reply I have the VM's categorized as SLA but not grouped. So I could use VM performance chargeback to measure the uptime for the business hours? Is there a document i can follow to set that up?
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Re: SLA time periods
Do you mean that you have default Business View group, but you have not distributed VMs among the groups?I have the VM's categorized as SLA but not grouped.
Yes you can. The report is described in user guide. Does it work fine?So I could use VM performance chargeback to measure the uptime for the business hours? Is there a document i can follow to set that up?
Thanks!
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